Unlock your potential and accelerate your career as a Phone and Chat Specialist in a dynamic, remote-based role! We're seeking a skilled and motivated individual to join our team, where you'll play a vital part in connecting nurses with healthcare facilities, making a real difference in the lives of essential workers. As a Phone and Chat Specialist, you'll navigate online platforms to verify nurses' credentials, handle follow-up phone calls, and provide exceptional customer service.
At Five Star Call Centers, we offer a competitive salary, paid training, and opportunities for growth and development. If you're a quick learner, technically savvy, and possess excellent communication skills, we want to hear from you!
Responsibilities:
- Manage inbound and outbound calls in a timely and professional manner
- Handle multiple chat channels simultaneously, providing exceptional customer service
- Follow communication scripts, identify customers' needs, and provide solutions and alternatives
- Perform data entry, access company resources, and navigate online platforms efficiently
- Maintain punctuality, attendance, and a positive, professional demeanor in all customer interactions
Qualifications:
- 1+ year of customer service or customer support experience
- 1+ year of call center or office background experience
- Technical savvy and ability to work independently
- Previous remote work experience a plus
- Strong phone and verbal communication skills, with active listening and typing accuracy (35 wpm)
- Ability to pass a background check, in accordance with state and federal laws
What We Offer:
- Competitive starting pay: $14/hour, with shift differential and potential increase after 90 days
- Paid training: 3 weeks, Monday-Friday, 7:00am-4:00pm (MST)
- Full-time, 40-hour schedule, with rotating weekends
- Equipment provided for full-time, permanent employees
- Opportunities for growth and development in a dynamic, remote-based role
Technical Requirements:
- Intel Core i5 5200 Series or greater processor
- 8GB memory on Windows 8.1/10 64 bits
- 1280x768 or higher screen resolution, with dual monitors required
- USB headset and up-to-date antivirus software
- Verified internet service, secure, reliable, and dedicated high-speed connection
We Want to Hear From You!
If you're passionate about delivering exceptional customer service and making a difference in healthcare, apply today and join our team as a Remote Phone and Chat Specialist!
Apply Now
Apply Now