Experienced Part-Time Customer Service Representative – Internal and External Customer Support for blithequark
**Job Description:**
About blithequark
At blithequark, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a leading organization in the industry, we're committed to fostering a culture of innovation, collaboration, and growth. Our team is dedicated to providing world-class support to our internal and external customers, and we're seeking a talented and customer-focused individual to join our team as a Part-Time Customer Service Representative.
About the Role
We're looking for a highly motivated and customer-centric individual to provide exceptional support to our customers via phone, email, and chat communications. As a Part-Time Customer Service Representative, you'll be the face of blithequark, and your primary responsibility will be to deliver world-class customer service while maintaining a high level of professionalism and positivity. This is a part-time opportunity, working 20 hours per week, with shifts between 9am and 3pm PST.
Key Responsibilities:
- Take inbound calls while maintaining a high level of professionalism and establish a positive rapport with every customer.
- Learn and utilize computer system applications to accurately process transactions and maintain customer data.
- Educate customers on products and services via phone, email, and chat communications.
- Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
- Build and maintain positive relationships with internal customers and team members.
- Stay informed on all communications and training to ensure accurate protocols are followed.
- Build knowledge of relevant company products, processes, programs, and technology.
- Participate in other related duties and projects as assigned by the supervisor or manager.
- Perform other duties as assigned.
- Comply with all policies and standards.
What We're Looking For
We're seeking a highly skilled and customer-focused individual with:
- 1+ years of customer service experience.
- Strong verbal and written communication skills.
- The ability to identify and propose solutions to address customer problems or needs.
- A high level of attention to detail in written communication and order entry.
- Results-oriented with a strong sense of accountability and urgency.
- Ability to meet accuracy and productivity metrics.
- Strong organizational and time-management skills.
- Adaptability in a fast-paced environment.
- Basic math and computer skills.
- Experience with Microsoft Outlook and/or Dynamics 365 is a plus.
What We Offer
As a Part-Time Customer Service Representative at blithequark, you'll enjoy:
- A competitive hourly salary range of $20.29 - $25.00 (WA); $18.67 - $23.00 (NV); $17.45 - $21.50 (AZ, ID, MT), depending on experience.
- An annual discretionary bonus up to $2000 of base salary.
- Accrual of paid time off on a weekly basis based on hours worked up to 112 hours per year to start.
- 8 paid holidays and 1 paid family day off.
- Comprehensive medical, dental, and vision benefits.
- A 401k plan with a 1:1 match up to 4% of earnings, matched and vested at every pay cycle.
- Life insurance.
- Short/long-term disability coverage.
- Paid maternity/paternity leave.
- Pet insurance.
What to Expect
As a Part-Time Customer Service Representative at blithequark, you'll work in a remote environment, with the ability to work on a computer for multiple hours with frequent interruptions. Our Eastpointe office is located near Seattle, WA.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Disclaimer
The information provided is subject to change and may not be comprehensive. blithequark reserves the right to modify or withdraw this job posting at any time without notice.
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