Princess Cruises is one of the world’s most recognized premium travel brands, offering unforgettable experiences across global destinations. They are seeking an exceptional Intern, Training & QA Technology to support the development and implementation of an AI-driven project aimed at improving service levels within the Customer Service organization.
Responsibilities
- Assist in developing and testing AI tools to improve training delivery and QA monitoring for customer service operations
- Collaborate with Training, QA, and Technology teams to gather requirements and integrate AI solutions into existing workflows
- Analyze performance data and provide insights to refine AI algorithms for better service outcomes
- Perform other duties as assigned
Skills
- Currently enrolled in an accredited college or university program
- Strong communication and organizational skills
- Ability to work independently and in a team environment
- Basic understanding of AI concepts, machine learning, and data analytics
- Proficiency in programming languages such as Python or Java
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Interest in the cruise and travel industry is a plus
Benefits
- Access to learning resources, mentorship, and skill-building opportunities.
- Connect with industry professionals and peers across departments.
- Gain insight into operations and innovation within a global brand.
- Opportunities to showcase your work and celebrate achievements.
- Learn about potential career paths and future opportunities within the organization.
Company Overview
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. It was founded in 1965, and is headquartered in Santa Clarita, California, USA, with a workforce of 10001+ employees. Its website is http://www.princess.com.Company H1B Sponsorship
Princess Cruises has a track record of offering H1B sponsorships, with 3 in 2025, 6 in 2024, 9 in 2023, 4 in 2022, 13 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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