Job Description:
• Define and document customer requirements: Overall business process and workflow, Reporting needs, Data structure and definition
• Identify opportunities to improve business processes
• Configure and implement software: Setup of software modules, Internal modeling of customer processes
• Provide customer training
• Consulting on data conversion
• Consulting on go-live cutover
• Assistance with resolving customer issues related to software implementation
• Assistance delivering technical solutions to customer issues when applicable
• Accurate entry of time for billable and non-billable on a daily basis
• Participation/Compliance in Trimble People Experience activities
• Engagement surveys: Provide daily recaps of customer engagement activity to Trimble project managers and customer stakeholders
• Responsiveness to customer and internal inquiries in a timely manner
• Review respond to email/requests on daily basis
• Communicate realistic response/delivery dates to customer and internal stakeholders
• Communicate changes to delivery dates in a timely manner
Requirements:
• At least 3-5 years of experience implementing and/or supporting software with external clients
• BA/BS or equivalent work experience
• Knowledge of Microsoft Office and Google for Work applications
• Ability to work independently
• Strong ability to translate business issues into systems and operational solutions
• Time management skills to handle multiple task assignments and prioritize work appropriately
• Strong leadership and prioritization skills; ability to build consensus and drive decision making; proven ability to work cross-functionally to accomplish objectives
• Ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
• Strong follow-through, with a willingness to own and manage projects from end to end
• Excellent verbal and written communication skills demonstrating the ability to work with internal and external customers.
Benefits:
• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.