About Morley and the Opportunity
At Morley, we pride ourselves on delivering extraordinary experiences by leading with humility, embracing everyone, sweating the details, and making the impossible possible. As a remote Customer Service Representative – Automotive Dealer Support, you will be an integral part of our team, providing top-notch service to automotive dealerships and helping them navigate their orders. If you're a motivated individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
About the Role
This is an entry-level position that offers a chance to start a career where you can showcase your computer and problem-solving skills. As a remote Customer Service Representative, you will be responsible for providing fantastic service over the phone, using your computer skills to research requests related to profile assistance, track vehicle shipments and vehicle orders, assist with car warranties, escalate critical orders, and offer timely and accurate solutions through inbound and outbound conversations.
Key Responsibilities
- Provide exceptional customer service over the phone, ensuring that every interaction is positive and productive.
- Use your computer skills to research requests related to profile assistance, track vehicle shipments and vehicle orders, assist with car warranties, and escalate critical orders.
- Offer timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, emails, and other communications as needed.
- Work collaboratively with the team to resolve customer issues and provide a seamless experience.
- Meet and exceed performance metrics, including first call resolution, customer satisfaction, and quality scores.
Skills and Qualifications
Required Skills
- Excellent computer, typing, and phone skills, with the ability to speak and type proficiently at the same time.
- Strong problem-solving skills, with the ability to act as a consultant and resolve customer issues.
- Solid work ethic, with the ability to meet deadlines and work independently.
- Excellent organizational and interpersonal skills, with a strong attention to detail.
Eligibility Requirements
- High school diploma or equivalent.
- Two or more years of customer service experience, preferably in a call center, retail, restaurant, fast food, hotel, or any role where you interacted with customers.
- Available to work during the hours of operation, which include training, hands-on calls, and regular work shifts.
Work Schedule and Requirements
As a remote Customer Service Representative, you will be required to work a schedule that includes:
- Training (requires 100% attendance): 8 hours/day, Monday-Friday, 8am-5:30pm Eastern time, for the first five weeks.
- Hands-on calls: 8am-8pm Eastern time, Monday-Friday, for the next four weeks.
- Regular work shifts: 8am-8pm Eastern time, Monday-Friday, with no weekends.
Remote Work Requirements
- Michigan resident.
- High-speed internet access at home, connected via Ethernet or landline.
- A secluded and distraction-free work environment.
Why Join Our Morley Family?
At Morley, we offer a comprehensive benefits package that includes:
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals.
- Dental and vision insurance.
- Paid time off.
- Associate wellness program (earn a reward for getting your annual wellness checkup).
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).
Financial Benefits
- 401(k) with match.
- Flexible spending account.
- Life insurance.
- Short- and long-term disability insurance.
Benefits to Make Your Life Easier
- Teladoc: Free online access to doctors 24/7.
- 24/7 nurse help desk.
- Patient advocacy: Free 24/7 help with benefit questions and claims issues.
- Family, financial, and estate guidance (will) services.
Career Growth Opportunities and Learning Benefits
At Morley, we believe in investing in our employees' growth and development. As a remote Customer Service Representative, you will have access to:
- Regular training and development opportunities.
- Mentorship programs to help you succeed in your role.
- A supportive team environment that encourages collaboration and learning.
Equal Opportunity Employer
At Morley, we are an Equal Opportunity Employer and promote an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to Apply
If you're a motivated individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the role and submit your application.
Apply Now
Apply Now