[Hiring] Call Center Specialist @BJC HealthCare

Role Description BJC Health is looking for a Full-Time Remote Call Center Specialist. • Handles large volume of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers' inquiry. • Provide MyChart Patient Portal support to patients with activation of their account, resetting of passwords, navigation of the MyChart portal. • Navigates Electronic Medical Record (EPIC) to support patient inquiries. • Maintains accountability for accurate data entry and maintains patient privacy and security as outlined by HIPAA. • Communicates in a professional, positive and respectful manner; provides a high level of customer service when handling telephone calls and responding to e-mails. • Full-Time position, ideal candidates should live in the Greater St. Louis area and have availability to work until 6pm. Qualifications • High School Diploma or GED • No Experience • No Supervisor Experience Requirements • Manage a high volume of customer contacts including: incoming and outbound calls, emails, chat, etc., from patients for a variety of reasons, to include tier one calls (single service line or domain). • Manage inquiries/contacts within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, average response time and average transaction time; provides excellent and consistent customer service for a variety of call types; communicates in a professional, positive and respectful manner with patients, providers, BJC staff and external organizations. • Consistently exceeds individual service level standards including: contacts managed, ASA, Transaction Time, RONA, QI Scores, etc. • Responsible for appropriate and accurate data entry, coding and documentation of all interactions. Benefits • Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. • Disability insurance paid for by BJC. • Annual 4% BJC Automatic Retirement Contribution. • 401(k) plan with BJC match. • Tuition Assistance available on first day. • BJC Institute for Learning and Development. • Health Care and Dependent Care Flexible Spending Accounts. • Paid Time Off benefit combines vacation, sick days, holidays and personal time. • Adoption assistance.