Are you a charismatic and results-driven sales professional looking to join a dynamic team that's revolutionizing the entertainment and online experience industry? Do you have a passion for delivering exceptional customer experiences and driving sales growth? Look no further than arenaflex, a Fortune 50 leader in media and technology. We're seeking an experienced Virtual Inbound Sales (Chat) Representative to join our team in the USA.
**About arenaflex**
arenaflex brings together the best in media and technology to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We're at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
**Job Summary**
As a Virtual Inbound Sales (Chat) Representative, you'll be responsible for promoting and selling arenaflex products and services that are both current and emerging. You'll use a consultative sales approach to ensure our customers receive the best value, working closely with customers via chat and/or phone to understand their needs and provide personalized solutions. You'll be accountable for individual results and will work on straightforward tasks using established procedures.
**Core Responsibilities**
* Achieves or exceeds sales targets while interacting with customers via chat and/or phone selling arenaflex products and services.
* Demonstrates consultative sales techniques by using lifestyle discovery questions, clarifying needs, overcoming objections, and providing solutions that fit the needs of the customer.
* Develops knowledge of the digital buy flow process to appropriately assist and guide customers with order completion or to complete the order on their behalf.
* Personalizes interaction and describes product experiences in an effort to ensure a positive customer experience.
* Applies effective writing skills while engaging with customers through chat to provide responsive and on-demand engagement. Applies effective oral communication skills with phone interactions to provide responsive and on-demand engagement.
* Multi-tasks between simultaneous chats with an attention to detail and high-degree of accuracy.
* Exhibits professionalism and integrity with a warm and friendly demeanor to customers and teammates.
* Exercises sound judgment and acts in the best interest of both the customer and company.
* Maintains expected performance levels in a dynamic and highly competitive environment.
* Acts as a team player committed to growth and development.
* Consistently strives to follow critical sales process flow as allowed by the customer to ensure a complete sales experience and provide a great customer experience.
* Manipulates objects such as pen, keyboard, and mouse.
* Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
**Employees at all levels are expected to:**
* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors, and our communities.
**Skills and Qualifications**
* Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization
* High School Diploma / GED
* 0-2 Years of relevant work experience
* Ability to work nights and weekends, variable schedule(s), and overtime as necessary
**Compensation and Benefits**
* Base Pay: $14.50
* Total Target Compensation (Base Pay plus Targeted Commission): $22.67
* Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
* Best-in-class Benefits to eligible employees, including an array of options, expert guidance, and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life.
**How to Apply**
If you're a motivated and results-driven sales professional looking to join a dynamic team that's revolutionizing the entertainment and online experience industry, apply now to become an arenaflex Virtual Inbound Sales (Chat) Representative. We can't wait to hear from you!
**Application Window**
The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.
**Equal Opportunity Employer**
arenaflex is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.