At arenaflex, we're revolutionizing the way we connect with customers and deliver exceptional experiences across the globe. As a key member of our Shipping and Delivery Support (SDS) team, you'll play a vital role in shaping the future of customer service and localization. We're seeking an experienced Translation Program Specialist to join our team, bringing your expertise in project management, localization, and intercultural communication to drive our mission forward.
**About arenaflex**
arenaflex is a global leader in e-commerce, committed to innovation, customer obsession, and operational excellence. Our diverse and inclusive workplace is built on the principles of trust, ownership, and long-term thinking. We're passionate about empowering our employees to deliver exceptional results for our customers, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Translation Program Specialist, you'll be responsible for managing translation projects, collaborating with internal stakeholders and vendors, and ensuring the delivery of high-quality translations for our global organization. You'll work autonomously in a fast-paced environment, adhering to tight deadlines and managing multiple projects simultaneously. Your passion for improving both the customer and content author experience will drive your success in this role.
**Key Responsibilities**
* Receive daily translation/localization requests from internal team and stakeholders, and create and manage translation projects in the arenaflex Translation Management System (ATMS) by outsourcing to vendors.
* Coordinate and communicate project delivery timelines based on project volumes, and translation/review process needs.
* Troubleshoot issues or questions regarding target audience, file type, and business requirements.
* Respond to linguistic queries from translation vendors, request feedback from internal stakeholders, and coordinate with vendors for implementation.
* Use project management methodology, including risk management, to plan, scope, and deliver projects on time, within budget, and to a high standard, ensuring they meet the requirements of the business.
**Ideal Candidate**
We're looking for a highly motivated and organized individual with a proven track record in project management, localization, and intercultural communication. You'll have:
* 2+ years of experience in project management and localization.
* Excellent business communication skills.
* Experience working in a global, cross-functional, multilingual team.
* Proven ability to comprehend complex technical concepts and processes.
* Demonstrated project management experience, and the organizational discipline to track and manage work for several complex projects simultaneously.
* A proven ability to make quick decisions in ambiguous situations, a record of extraordinary attention to detail, and strengths in Dive Deep and Learn and Be Curious.
* Proven ability to learn new software, concepts, and processes.
* Strong attention to detail.
* Passion for intercultural communication.
* Proven organizational skills and ability to multitask.
* Ability to work independently with little oversight.
* Ability to ask critical questions to comprehend customer needs and discover the root cause of issues.
* Fluency in one or more non-English languages.
* Comprehension of translation/localization industry processes.
* Knowledge of localization tools, translation management systems, and working knowledge of content management systems.
**What We Offer**
* Competitive base pay, ranging from $56,700/year in our lowest geographic market up to $118,900/year in our highest geographic market.
* Equity, sign-on payments, and other forms of compensation as part of a total compensation package.
* A full range of medical, financial, and/or other benefits.
* Opportunities for career growth and professional development.
* A dynamic and inclusive work environment that empowers employees to deliver exceptional results for our customers.
**How to Apply**
If you're passionate about localization, project management, and intercultural communication, and you're looking for a challenging and rewarding role, apply now! Visit our career site to submit your application, and join our team of talented professionals at arenaflex.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that empowers employees to deliver exceptional results for our customers.
**Accommodations**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
**Los Angeles County Applicants**
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**San Francisco Fair Chance Ordinance**
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**San Francisco, CA Applicants**
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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