Introduction to Union Home Mortgage Corp.
Embark on a rewarding career journey with Union Home Mortgage Corp., a leading player in the mortgage industry, committed to fostering a diverse and inclusive work environment. We are seeking a highly skilled and dedicated TPO Customer Service Representative to join our team, working remotely in the Pacific Time Zone. This role offers a unique opportunity to develop your skills, work with a talented team, and contribute to the success of our organization.
Job Overview
As a TPO Customer Service Representative, you will play a vital role in ensuring the seamless onboarding and maintenance of our TPO partners, providing daily technical support, and maintaining accurate records of TPO-related activities. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will be essential in driving success in this position. You will be responsible for working until 6:00 PM Pacific Time, ensuring that our partners receive the support they need to succeed.
Key Responsibilities
- Enhance and execute standard onboarding routines for new TPO partners, ensuring a smooth transition into our Union Home Third Party Origination channel
- Manage TPO partner approvals, renewals, and de-activations, as well as 3rd Party Processing Company Approvals, Renewals, and/or De-Activations
- Maintain master contact lists of internal and external TPO partners, ensuring accurate and up-to-date information
- Deliver daily rate sheets to external partners, providing them with the necessary information to make informed decisions
- Support the VA Sponsorship Process Approvals, Renewals, and/or De-Activations, ensuring compliance with regulatory requirements
- Develop and implement standard training routines for new TPO partners, enhancing their understanding of our processes and systems
- Provide daily technical support to brokers and account managers, resolving loan-level issues and system errors in a timely and efficient manner
- Meet crucial deadlines and prioritize tasks effectively, ensuring that our partners receive the support they need to succeed
Essential Qualifications
To succeed in this role, you will need:
- A high school diploma or equivalent, with 2+ years of work experience in the mortgage industry, preferably in a TPO/Wholesale environment
- Strong communication skills, with the ability to work effectively in a fast-paced environment
- Experience managing multiple tasks and deadlines, with a strong attention to detail and ability to multi-task
- Experience dealing directly with consumers and/or business partners, with a strong focus on customer service
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous experience in a customer-facing role, with a strong understanding of the mortgage industry and its regulations
- Familiarity with TPO/Wholesale processes and systems, with a strong ability to learn and adapt to new technologies
- A strong analytical mindset, with the ability to resolve complex issues and provide effective solutions
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Communication skills: The ability to communicate effectively with internal and external stakeholders, providing clear and concise information
- Problem-solving skills: The ability to analyze complex issues and provide effective solutions, with a strong focus on customer service
- Time management skills: The ability to prioritize tasks and manage multiple deadlines, with a strong attention to detail and ability to multi-task
- Adaptability: The ability to adapt to changing circumstances and priorities, with a strong focus on delivering high-quality results
Career Growth Opportunities
At Union Home Mortgage Corp., we are committed to providing our employees with opportunities for growth and development. As a TPO Customer Service Representative, you will have access to:
- Comprehensive training programs, designed to enhance your skills and knowledge of the mortgage industry
- Opportunities for career advancement, with a strong focus on internal promotions and career development
- A supportive and inclusive work environment, with a strong focus on diversity and inclusion
Work Environment and Company Culture
Our company culture is built on a foundation of respect, inclusivity, and diversity. We believe that every employee deserves a positive and supportive work environment, with opportunities for growth and development. As a TPO Customer Service Representative, you will be part of a talented team, working together to deliver high-quality results and exceptional customer service.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, designed to attract and retain top talent. Our benefits include:
- A comprehensive health insurance package, with medical, dental, and vision coverage
- A 401(k) retirement plan, with company matching contributions
- Paid time off and holidays, with a strong focus on work-life balance
- Opportunities for career advancement and professional development, with a strong focus on internal promotions and career growth
Conclusion
If you are a motivated and customer-focused individual, with a strong passion for the mortgage industry, we encourage you to apply for this exciting opportunity. As a TPO Customer Service Representative, you will play a vital role in the success of our organization, working with a talented team to deliver high-quality results and exceptional customer service. Apply today and take the first step towards a rewarding and challenging career with Union Home Mortgage Corp.
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