Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative in our remote night shift team. As a key member of our global organization, you will play a vital role in providing top-notch support to our clients, helping them resolve technical issues and achieve their goals.
**About arenaflex**
arenaflex is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first, inclusive culture. We believe in empowering our employees to grow and develop their careers, and we're proud to have a team of over 440,000 game-changers from 70+ countries who share our passion for delivering exceptional customer experiences. At arenaflex, we're dedicated to helping the world's best-known brands improve their businesses through tech-powered innovation and exceptional customer service.
**Career Growth and Personal Development**
As a Technical Support / Customer Service Representative at arenaflex, you'll have access to a range of FREE Learning and Leadership Development programs designed to help you succeed in your role and beyond. Our comprehensive training and performance-based incentives will equip you with the skills and knowledge you need to excel in your career. Plus, with a strong focus on employee growth and development, about 80% of our managers and leaders have been promoted from within. This means that your career path is full of opportunities for advancement and growth.
**Key Responsibilities**
As a Technical Support / Customer Service Representative, you will:
* Provide inbound customer support using a call flow guide
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offer additional products and/or services
* Deliver expert customer experiences with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* The ability to work an evening or overnight schedule
* Technical support experience preferred
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**What's in it for you?**
As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the best version of you!**
If you're ready to take your career to the next level and join a global organization that values its employees, we invite you to apply today. Don't miss this opportunity to be part of a team that's passionate about delivering exceptional customer experiences and making a difference in the world.
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation, please click here.
If you wish to review the Affirmative Action Plan, please click here.