Experienced Remote Customer Service Representative – Delivering Personalized Healthcare Solutions with blithequark

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle empowers us to deliver human-centric healthcare solutions that make a meaningful difference in the lives of our members and the communities we serve. As a leader in the healthcare industry, blithequark is committed to transforming the way healthcare is delivered, making it more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, fostering a culture where every colleague feels empowered to innovate, collaborate, and make a positive impact.

Job Overview

We are seeking a highly skilled and compassionate Remote Customer Service Representative to join our team at blithequark. As a Member Service Representative, you will play a vital role in providing exceptional telephone assistance to our Medicaid members and providers. Your expertise and dedication will help us deliver an outstanding experience to our callers, addressing their inquiries, and resolving their concerns in a timely and professional manner.

Key Responsibilities

• Answer incoming calls from members and providers, responding to a wide range of inquiries, including eligibility, benefits, services, prior authorization requirements, and extra benefits and programs.
• Provide accurate and timely information, ensuring that our members and providers receive the support they need to navigate our services and benefits.
• Utilize strong customer service skills to de-escalate concerns, resolve issues, and promote a positive experience for our callers.
• Meet performance standards, attendance requirements, and call quality goals, consistently demonstrating a commitment to excellence in customer service.
• Collaborate with internal stakeholders to resolve complex issues, ensuring that our members and providers receive seamless support and care.

Requirements and Qualifications

To be successful in this role, you must reside within 50 miles of Richmond, VA, and be able to commute to our office in Richmond when necessary. You will also need to have:

• High-speed internet connectivity via an ethernet cable (Wi-Fi is not permitted).
• Strong communication and interpersonal skills, with the ability to effectively interact with members and providers orally and in written form.
• A high school diploma or equivalent.
• The ability to work from home and demonstrate self-sufficiency in a remote work environment.

Preferred Qualifications

• Experience working remotely in a call center setting.
• Familiarity with Medicaid and Medicare.
• Previous experience in customer service, preferably in a healthcare environment.

What We Offer

At blithequark, we are committed to supporting the well-being and career growth of our colleagues. As a Remote Customer Service Representative, you can expect:

• A competitive pay range of $17.00 - $27.90 per hour, depending on experience and qualifications.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan.
• Opportunities for professional development and growth, with access to free development courses and education assistance.
• A dynamic and supportive work environment, with a culture that values diversity, inclusion, and collaboration.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Work Environment and Culture

At blithequark, we pride ourselves on fostering a work environment that is inclusive, supportive, and empowering. Our colleagues are our greatest asset, and we are committed to providing the resources and opportunities they need to thrive. As a Remote Customer Service Representative, you will be part of a talented team of professionals who share a passion for delivering exceptional customer service and making a positive impact in the lives of our members and communities.

How to Apply

If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our mission of delivering personalized healthcare solutions with heart.

COVID-19 Vaccination Requirement

blithequark requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You will be required to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Equal Employment Opportunity

blithequark is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and work towards a solution.

Apply Now