Introduction to blithequark
At blithequark, we pride ourselves on being a global business with a network of trusted brands in specialist markets across more than 30 countries. Our purpose is to connect our customers to information and people that help them know more, do more, and be more. We achieve this through running around 800 events each year, creating digital platforms based on engaging news and information content, and operating professional development programs for individuals and businesses. As a leader in our industry, we believe that great things happen when people connect face-to-face, and we strive to make this happen through our events and online platforms.
Job Overview
We are seeking an experienced Registration and Customer Service Manager to oversee the lifecycle and attendee-support operations for multiple North American medical-aesthetic and antiaging conferences. This role can be based in our Georgia, NYC, or Chicago office and will involve partnering with cross-functional teams to drive a seamless attendee experience while meeting revenue, data-quality, and service-level goals. The successful candidate will have a strong background in event registration or customer-service management, with hands-on expertise in large-scale registration platforms and excellent written and verbal communication skills.
Key Responsibilities
- Lead the full registration cycle — from initial build to post-event closeout — managing timelines, updates, and data integrity.
- Serve as the registration system administrator: advanced reporting, pricing rules, testing, and data management.
- Design user-focused registration pages that maximize completion rates and minimize drop-off.
- Develop and track project schedules/budgets; align internal stakeholders and external vendors to hit timeline and budget targets.
- Coordinate onsite registration operations — equipment, supplies, badge printing — and supervise temporary staff to keep average check-in times within service-level targets.
- Partner with Finance and Marketing to align pricing strategy, data priorities, and automated attendee communications (confirmations, reminders, “know before you go,” etc.).
- Analyze registration data and trends to recommend real-time optimizations and future-event improvements.
- Create training manuals and FAQs and deliver registration-specific training to internal teams and onsite temps.
Customer Service Responsibilities
- Provide expert-level attendee support across phone, chat, and email; troubleshoot payment, refund, credential, and access issues.
- Maintain shared event inboxes to ensure timely, accurate, and brand-consistent responses.
- Monitor service metrics (response time, resolution rate, customer satisfaction), report trends, and drive continuous-improvement initiatives.
- Oversee processing of payments, refunds, and reimbursements in accordance with event policies.
- Report service trends to leadership and collaborate on customer-experience initiatives.
Qualifications and Skills
The ideal candidate will have a Bachelor’s degree (preferred) and 3–5 years’ experience in event registration or customer-service management. Hands-on expertise with large-scale registration platforms (such as Stova) and CRM and database proficiency are essential. Excellent written and verbal communication and cross-functional collaboration skills are also required, along with sound analytical, problem-solving, and recommendation skills. A proven track record of meeting tight deadlines and service-level goals is necessary for success in this role.
Essential Qualifications
- Bachelor’s degree (preferred)
- 3–5 years’ experience in event registration or customer-service management
- Hands-on expertise with large-scale registration platforms (such as Stova)
- CRM and database proficiency
- Excellent written and verbal communication and cross-functional collaboration skills
Preferred Qualifications
- Experience working in a fast-paced event environment
- Knowledge of medical-aesthetic and antiaging conferences
- Experience with data analysis and reporting
- Strong problem-solving and recommendation skills
Career Growth and Learning Opportunities
At blithequark, we are committed to helping our employees develop their careers and achieve their goals. We offer bespoke training and learning programs, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning. We also encourage and support internal job moves, providing opportunities for career growth and advancement.
Work Environment and Company Culture
We believe that great things happen when people connect face-to-face, and we strive to create a welcoming and supportive work environment that reflects this. Our offices are designed to facilitate collaboration and communication, and we offer a range of social events and activities to help our employees connect with each other. We also offer flexible working arrangements, including the option to work from home or remotely, to help our employees achieve a better work-life balance.
Benefits and Perks
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day, and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day, and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision, and dental insurance, parental leave, and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app, and more
- Recognition for great work, with global awards and kudos programs
Conclusion
If you are a motivated and experienced registration and customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a range of benefits and perks to help our employees achieve a better work-life balance. Don’t miss out on this chance to join our team and contribute to the success of our events and conferences. Apply now to become a part of our team and help us connect our customers to information and people that help them know more, do more, and be more.
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