Join Google's gTech Worldwide Client Experience Team as a Product Solutions Engineer
Google is seeking a highly skilled and experienced Product Solutions Engineer to join our gTech Worldwide Client Experience (gCare) team in Reston, USA. As a key member of our global team, you will play a critical role in delivering exceptional client care to Google's advertisers and Business teams, driving technical innovation, and improving the overall client experience.
About gTech Worldwide Client Experience
gCare is a solution-developing effort that supports Google's Outreach teams and advertisers. Our team works closely with Business, Product, and Engineering groups to develop better tools and services, improve products, and drive client satisfaction. As a cross-functional and global team, we are committed to keeping the lights on and the ads fresh.
Key Responsibilities
- Research and deliver exceptional client care, advanced troubleshooting, and resolution of complex issues and bugs from internal teams and Google advertisers.
- Understand the evolving AI-powered nature of the Google Ads ecosystem and communicate the ML model language to internal and external clients.
- Collaborate with cross-functional partners, including Business, Engineering, and Product teams, to build automation frameworks and processes to identify and prevent product mess-ups/issues.
- Design and develop tools to enable the troubleshooting of client issues and inquiries, facilitating the investigation of standard use cases.
- Work closely with Engineering teams on Foundation launches, updates, and migrations.
Essential Qualifications
To succeed in this role, you will need:
- A Bachelor's degree or equivalent experience in a relevant field.
- At least 3 years of experience with coding in a general-purpose programming language (e.g., Java, C/C++, Python), working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, Networks), or performing data analysis and visualization using SQL-like query languages.
- Strong technical skills and ability to interpret data to influence cross-functional partners.
Preferred Qualifications
To stand out in this role, you will ideally have:
- Experience in system design/API, programming languages including data structures and algorithms, and machine learning fundamentals.
- Experience working with Google's advertising ecosystem and e-commerce products.
- Understanding of backend system concepts (e.g., cache, memory management), mobile application operating system, and mobile application data analysis.
- Ability to analyze and troubleshoot labeling issues on websites using developer tools (e.g., Chrome DevTools).
- Strong communication skills, with the ability to convey technical issues to both technical and non-technical audiences.
Skills and Competencies
To excel in this role, you will need to possess:
- Strong technical skills, with a focus on programming languages, data analysis, and web technologies.
- Excellent problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Ability to adapt to a rapidly changing environment, with a focus on innovation and continuous learning.
Career Growth Opportunities and Learning Benefits
As a Product Solutions Engineer at Google, you will have access to a wide range of career growth opportunities and learning benefits, including:
- Opportunities to work on complex and challenging projects, driving technical innovation and improvement.
- Collaborative and dynamic work environment, with a team of experienced professionals.
- Access to Google's cutting-edge technologies and tools, with opportunities for professional development and growth.
- Comprehensive training and development programs, to help you build new skills and stay up-to-date with industry trends.
Work Environment and Company Culture
Google is committed to creating a diverse and inclusive work environment, with a culture that values creativity, innovation, and collaboration. As a Product Solutions Engineer, you will be part of a global team that is passionate about delivering exceptional client care and driving technical innovation.
Compensation, Perks, and Benefits
Google offers a competitive compensation package, including a salary of $26/hour, as well as a range of perks and benefits, such as:
- Comprehensive health insurance and wellness programs.
- Generous paid time off and holidays.
- Access to Google's on-site amenities, including fitness centers, cafeterias, and more.
- Opportunities for professional development and growth, with a focus on continuous learning.
Join Our Team
If you are a motivated and experienced Product Solutions Engineer looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity. As a key member of our gTech Worldwide Client Experience team, you will play a critical role in delivering exceptional client care and driving technical innovation.
To apply, please visit Apply Now. We look forward to hearing from you!
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