Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experiences and Supporting Pharmacy Operations at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional patient experiences and supporting the well-being of our communities. As a leading healthcare provider, we strive to make a positive impact on the lives of our customers and patients. Our team of skilled professionals is committed to delivering outstanding service, ensuring that every interaction with blithequark is a positive and memorable one. If you are passionate about healthcare and customer service, we invite you to join our team as a Pharmacy Customer Service Associate.

Job Summary

As a Pharmacy Customer Service Associate at blithequark, you will play a vital role in delivering exceptional patient experiences and supporting pharmacy operations. You will be responsible for providing courteous, friendly, and efficient service to our customers, assisting the pharmacist with various tasks, and maintaining a clean and well-merchandised store environment. If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service, and processes voids, returns, rain checks, refunds, and exchanges as needed.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Recommends items for sale to customers and recommends trade-up and/or companion items, taking customer to OTC aisle when possible to assist in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records, checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, and verifying medicine is correct.
• Reports prescription errors to pharmacist on duty and adheres to blithequark policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians, and processes manual claims for third-party program prescription services in a timely and efficient manner.
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals, and maintains knowledge of blithequark asset protection techniques.

Essential Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with blithequark.
• Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to engage with customers and patients in a friendly and professional manner. You will also need to be highly organized, with the ability to multitask and prioritize tasks effectively. Additionally, you will need to be proficient in using pharmacy systems and have a strong understanding of pharmacy operations and procedures.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Pharmacy Customer Service Associate, you will have access to a range of training and development opportunities, including PTCB certification and continuing education credits. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional patient experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our team is dedicated to making a difference in the lives of our customers and patients, and we strive to create a workplace that is inclusive, respectful, and empowering. As a Pharmacy Customer Service Associate, you will be part of a dynamic team that is committed to delivering exceptional service and supporting the well-being of our communities.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary range of $16 - $18 per hour, as well as a range of perks and benefits, including opportunities for career growth and development, a supportive work environment, and a comprehensive benefits package. For more information on our benefits, please visit our website.

Conclusion

If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity to join our team as a Pharmacy Customer Service Associate. At blithequark, we are committed to delivering exceptional patient experiences and supporting the well-being of our communities. We look forward to hearing from you and exploring how you can contribute to our team.

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