Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Retail Excellence at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing our customers with an unparalleled shopping experience that combines exceptional patient care with retail excellence. As a leader in the healthcare and retail industry, we strive to make a positive impact on the lives of our customers, employees, and the communities we serve. Our mission is built on a foundation of trust, respect, and a commitment to delivering high-quality products and services that exceed our customers' expectations. If you are passionate about delivering exceptional customer service, passionate about healthcare, and eager to join a dynamic team that shares your values, we invite you to explore this exciting opportunity to join our team as a Pharmacy Customer Service Associate.

Job Summary

As a Pharmacy Customer Service Associate at blithequark, you will play a vital role in delivering a distinctive and delightful customer experience that sets us apart from our competitors. You will be responsible for providing exceptional customer service, assisting the pharmacist with various tasks, and ensuring that our pharmacy operations run smoothly and efficiently. If you are a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Models and delivers a distinctive and delightful customer experience that exceeds our customers' expectations
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engages customers and patients by greeting them and offering assistance with products and services, resolves customer issues and answers questions to ensure a positive customer experience
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Provides customers with courteous, friendly, fast, and efficient service, recommends items for sale to customers and recommends trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested, processes voids, returns, rain checks, refunds, and exchanges as needed
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records, checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assists pharmacists in scheduling and maintaining workflow, reports prescription errors to pharmacist on duty and adheres to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program

Essential Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours
• High school diploma or equivalent required

Preferred Qualifications

• Prefer six months of experience in a retail environment
• Prefer prior work experience with blithequark
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

Skills and Competencies

• Excellent communication and interpersonal skills
• Strong customer service skills, with the ability to deliver a distinctive and delightful customer experience
• Ability to work in a fast-paced environment, with a strong sense of urgency and attention to detail
• Basic math skills, with the ability to count, measure, and weigh medications accurately
• Basic computer skills, with the ability to use pharmacy systems and other software applications
• Ability to work effectively in a team environment, with a strong sense of teamwork and collaboration

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Pharmacy Customer Service Associate, you will have access to a wide range of training and development programs, including PTCB certification, continuing education credits, and other learning opportunities. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and making a positive impact on the lives of our customers.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of trust, respect, and a commitment to delivering high-quality products and services. Our work environment is fast-paced and dynamic, with a strong sense of urgency and attention to detail. We are a team-oriented organization, with a strong sense of teamwork and collaboration. If you are looking for a challenging and rewarding work environment, with opportunities for growth and development, we encourage you to apply for this exciting opportunity.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a salary range of $16 - $18 per hour. We also offer a wide range of perks and benefits, including health insurance, retirement savings, and paid time off. Our benefits package is designed to support the health, well-being, and financial security of our employees, with a strong focus on work-life balance and employee satisfaction.

Conclusion

If you are passionate about delivering exceptional customer service, passionate about healthcare, and eager to join a dynamic team that shares your values, we invite you to apply for this exciting opportunity to join our team as a Pharmacy Customer Service Associate. At blithequark, we are committed to making a positive impact on the lives of our customers, employees, and the communities we serve. We look forward to receiving your application and exploring how you can contribute to our mission and vision.

Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer service and making a positive impact on the lives of our customers.

Apply Now