Join the Team at CGI Federal as a Passport Data Entry Clerk II
Are you looking for a new career opportunity that offers a competitive salary, comprehensive benefits, and room for growth? Look no further than CGI Federal's Passport Data Entry Clerk II role, available remotely from Chicago, IL. As a leading provider of IT and business consulting services, CGI Federal is committed to creating a work culture where all employees belong and thrive. In this role, you will have the chance to work with a talented team, support the Chicago Passport Agency, and make a meaningful impact in the lives of passport applicants.
About CGI Federal
At CGI Federal, we recognize that people are at the heart of business success. Our team of professionals, or "members," are empowered to participate in the challenges and rewards of building a world-class company. With a rich history dating back to 1976, CGI Federal has grown to become one of the world's largest independent providers of IT and business consulting services. We strive to create a work culture that is inclusive, diverse, and supportive of all employees.
Job Summary
As a Passport Data Entry Clerk II, you will play a critical role in supporting the Chicago Passport Agency. You will be responsible for operating various equipment, preparing and mailing envelopes, interfacing with passport applicants, and performing a range of administrative tasks. This is a unique opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our team.
Key Responsibilities
- Operate high-speed scanning equipment, mail out and metering machines, and other office equipment
- Prepare and mail envelopes with correct passport and corresponding supporting documents
- Box and archive files for storage purposes
- Interface with passport applicants at Agency/Center Information and Will-Call counters, ensuring appointments are scheduled and applications are complete
- Review passport applications, photographs, identification, and supporting documentation for completeness prior to adjudication
- Ensure applications and documents comply with Passport requirements, photographs meet Passport standards, and customers are provided fee information
- Print and review passport books for accuracy and quality prior to distribution to applicants
- Process refund/reimbursement requests and generate credit card payments
- Assist with Acceptance Agent training and maintain electronic records of passport acceptance facilities
- Contact applicants to request necessary documents and resolve undeliverable mail items
- Generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system
Requirements and Qualifications
Essential Qualifications:
- High school diploma or GED required
- Three years of general office experience
- Two years of experience utilizing a variety of office software, specifically Microsoft Office
- Capable of performing repetitive tasks while maintaining a high level of accuracy
- Ability to work in one place and traverse the office on a continuing basis
- Must maintain constant awareness of all aspects of internal and external security
- US citizenship required due to government contract requirements and/or clearance requirements
Preferred Qualifications:
- Experience working with customers in a front-facing capacity
- Familiarity with passport application processes and procedures
- Excellent communication and interpersonal skills
Skills and Competencies
To succeed in this role, you will need:
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
At CGI Federal, we are committed to the growth and development of our employees. As a Passport Data Entry Clerk II, you will have opportunities to:
- Develop your skills and expertise in a range of administrative tasks
- Contribute to the success of our team and make a meaningful impact in the lives of passport applicants
- Participate in training and development programs to enhance your skills and knowledge
- Take advantage of career advancement opportunities within CGI Federal
Work Environment and Company Culture
At CGI Federal, we strive to create a work culture that is inclusive, diverse, and supportive of all employees. Our company culture is built on:
- A commitment to diversity and inclusion
- A focus on employee growth and development
- A collaborative and team-oriented work environment
- A strong sense of community and social responsibility
Compensation, Perks, and Benefits
We offer a competitive salary and comprehensive benefits package, including:
- $17.97 per hour
- Eligibility to participate in an attractive Share Purchase Plan (SPP) with dollar-for-dollar matching
- 401(k) Plan and Profit Participation for eligible members
- Paid Time Off (PTO)
- Paid Federal Holidays
- Health & Welfare Benefits
Conclusion
If you are looking for a new career opportunity that offers a competitive salary, comprehensive benefits, and room for growth, consider joining CGI Federal as a Passport Data Entry Clerk II. With a strong commitment to employee growth and development, a collaborative work environment, and a focus on diversity and inclusion, we are an employer of choice for professionals looking to make a meaningful impact. Apply now and take the next step in your career!
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