Experienced Part Time Remote Customer Service Specialist for After Hours Team - Healthcare and Customer Service Background Preferred

Introduction to arenaflex

arenaflex is a leading multi-specialty physician-led organization that has been providing access to extraordinary care for over two decades. With a network of over 600 doctors and advanced practice providers, we are committed to delivering high-quality patient care and improving the health and well-being of the communities we serve. Our organization is built on a foundation of excellence, compassion, and innovation, and we are seeking a talented and dedicated Remote Customer Service Specialist to join our After Hours Team.

Job Overview

As a Remote Customer Service Specialist at arenaflex, you will play a vital role in providing exceptional customer service to our patients, healthcare providers, and facilities. You will be the initial point of contact and a liaison between patients, healthcare facilities, physicians, clinical staff, and practices, facilitating patient healthcare needs and ensuring seamless coordination of care. If you have recent healthcare or customer service experience and are passionate about delivering outstanding patient care, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
• Manage a high volume of incoming calls from patients, healthcare providers, and facilities, resolving issues and ensuring excellent customer service in a variety of situations.
• Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues and consulting/escalating to clinical staff when necessary.
• Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Communicate directly with providers (physicians) to relay pertinent clinical information during after hours, documenting and sending messages to providers and clinical staff in the electronic health record for clinical-based needs.
• Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and providing excellent and consistent customer service in a variety of situations.

Essential Qualifications

• High School Diploma or GED required.
• 2-5 years of experience in customer service or healthcare, with recent experience preferred.
• Typing speed of minimum 35 wpm with 90% accuracy required.
• Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position.
• Must live within 1 hour of St. Louis, Missouri.

Preferred Qualifications

• Experience in a healthcare setting, with knowledge of medical terminology and electronic health records.
• Excellent communication and interpersonal skills, with the ability to communicate in a professional, positive, and respectful manner with patients, providers, and staff.
• Strong critical thinking and problem-solving skills, with the ability to research complex issues and consult/escalate to clinical staff when necessary.
• Ability to work in a fast-paced environment, managing multiple tasks and priorities while maintaining attention to detail and accuracy.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development, as well as a supportive and inclusive work environment. As a Remote Customer Service Specialist, you will have access to a range of training and development programs, including our BJC Institute for Learning and Development, to help you build your skills and advance your career. You will also be part of a dynamic and collaborative team, working together to deliver exceptional patient care and improve the health and well-being of our communities.

Work Environment and Company Culture

arenaflex is a values-driven organization, built on a foundation of excellence, compassion, and innovation. We are committed to creating a work environment that is supportive, inclusive, and respectful, where our employees can thrive and grow. Our company culture is centered around our patients, and we are dedicated to delivering exceptional care and service to every individual we serve. As a Remote Customer Service Specialist, you will be an integral part of our team, working together to make a positive impact on the lives of our patients and communities.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive range of benefits and perks to our employees, including comprehensive medical, dental, vision, life insurance, and legal services, as well as disability insurance, pension plan, 401(k) plan, and tuition assistance. We also offer a range of wellness programs and resources to support our employees' physical, emotional, social, and financial well-being. As a part-time employee, you will be eligible for benefits, including paid time off, holidays, and adoption assistance.

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our After Hours Team as a Remote Customer Service Specialist. With a commitment to excellence, compassion, and innovation, arenaflex is the perfect place to build your career and make a positive impact on the lives of our patients and communities. Apply today to join our dynamic and collaborative team and take the first step towards a rewarding and challenging career in customer service.

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