About Us
At Alivi, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a leading provider of healthcare transportation services, we're committed to making a positive impact on the lives of our customers. Our team is passionate about providing top-notch support, and we're seeking a talented Part-Time Remote Call Center Customer Service Representative to join our dynamic team.
Job Summary
We're looking for a highly skilled and empathetic Customer Service Representative to provide prompt and courteous support to our health plan partners in both English and Spanish. As a key member of our team, you'll be responsible for addressing inquiries about our transportation services, handling inbound calls, and ensuring exceptional customer satisfaction. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Handle Inbound Calls: Respond to calls from health plan members and representatives in both English and Spanish, addressing their inquiries about our transportation services.
- Meet Productivity Metrics: Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
- Compliance and Data Entry: Follow all HIPAA and compliance protocols to ensure the protection of members' protected health information (PHI) and accurately enter data into our systems.
- Escalation and Leadership: Escalate transportation and customer service concerns to our contact center leadership team for prompt resolution.
Requirements
To succeed in this role, you'll need to possess the following qualifications and skills:
- Experience: A minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
- Education: A High School degree or equivalent.
- Work Environment: A secure, quiet, distraction-free workspace without conflicting responsibilities during scheduled work shifts.
- Technical Requirements: A download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps, as well as moderate experience in Microsoft Teams, Outlook, and Word.
- Communication Skills: Excellent written, communication, and data entry skills, with the ability to adapt to high and fast-paced call volumes.
Preferred Qualifications
We're looking for candidates with the following preferred qualifications:
- Bilingualism: Fluency in both English and Spanish.
- Customer Service Experience: Previous experience in a customer-facing role, preferably in the healthcare industry.
- Technical Skills: Advanced skills in Microsoft Teams, Outlook, and Word, as well as experience with data entry software.
Career Growth Opportunities and Learning Benefits
At Alivi, we're committed to helping our employees grow and develop their careers. As a Part-Time Remote Call Center Customer Service Representative, you'll have access to:
- On-the-Job Training: Comprehensive training programs to help you develop your skills and knowledge.
- Professional Development: Opportunities for career advancement and professional growth within our organization.
- Learning and Development: Access to online training resources, workshops, and conferences to enhance your skills and knowledge.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the values of:
- Customer Focus: A commitment to delivering exceptional customer experiences.
- Teamwork: A collaborative and supportive work environment.
- Innovation: A culture of innovation and continuous improvement.
Compensation, Perks, and Benefits
We offer a competitive salary of $16.50 per hour, as well as a range of benefits and perks, including:
- 401(k) Matching: A 401(k) matching program to help you save for your future.
- Dental and Health Insurance: Comprehensive dental and health insurance plans.
- On-the-Job Training: Comprehensive training programs to help you develop your skills and knowledge.
- Paid Time Off: Generous paid time off policies to help you recharge and relax.
- Referral Program: A referral program to reward your referrals and help us grow our team.
- Work from Home: The flexibility to work from the comfort of your own home.
Conclusion
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a Part-Time Remote Call Center Customer Service Representative, you'll have the chance to make a positive impact on the lives of our customers and grow your career in a dynamic and supportive work environment. Don't miss out on this opportunity to join our team and start your journey with Alivi today!
Apply Now
Ready to take the first step towards a rewarding career with Alivi? Click the link below to apply for this exciting opportunity:
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