At arenaflex, we are dedicated to delivering exceptional patient care and customer service in the ever-evolving healthcare landscape. As a leading provider of innovative solutions, we are seeking an experienced Part-Time Pharmacy Technician/Customer Service Representative to join our remote team. If you are passionate about delivering top-notch customer service, possess a strong background in pharmacy operations, and are eager to work in a dynamic environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a forward-thinking organization that prioritizes innovation, collaboration, and patient-centered care. Our mission is to provide seamless, personalized experiences for our patients and customers, while fostering a culture of growth, learning, and inclusivity. As a remote Part-Time Pharmacy Technician/Customer Service Representative, you will be an integral part of our team, working closely with our Data Entry Manager and other stakeholders to ensure the highest level of service and support.
**Job Summary**
We are seeking an experienced Part-Time Pharmacy Technician/Customer Service Representative to join our remote team. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, resolving complaints, and performing various administrative tasks. If you are a motivated, detail-oriented individual with a passion for pharmacy operations and customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Perform duties assigned by the Data Entry Manager, including answering phones, responding to orders, re-orders, and general customer inquiries
* Handle and resolve client complaints and inquiries in a timely manner, demonstrating excellent communication and problem-solving skills
* Triage incoming faxes by facility/department and in accordance with cutoff times, ensuring efficient and accurate processing
* Clarify orders as needed, ensuring accuracy and attention to detail
* Collaborate with the Data Entry Manager and other stakeholders to resolve issues and improve processes
* Maintain accurate records and reports, adhering to arenaflex's quality and compliance standards
**Requirements**
* Active NJ Board of Pharmacy, Pharmacy Technician License
* Previous experience in pharmacy, with a strong understanding of pharmacy operations and regulations
* LTC pharmacy experience preferred, but not required
* Knowledge of brand name and generic medications, as well as relevant pharmacy software and systems
* Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects
* Moderate to advanced computer skills, including proficiency in Microsoft Office and other relevant software
* Excellent telephone etiquette and communication skills, with the ability to build strong relationships with customers and colleagues
* High school diploma or equivalent, with a strong commitment to ongoing learning and professional development
**Preferred Qualifications**
* Frameworks/ECM knowledge, with experience in pharmacy software and systems
* Previous experience in a customer-facing role, with a strong focus on customer service and satisfaction
* Certification in pharmacy technology or a related field, such as PTCB or ExCPT
**What We Offer**
* Competitive salary and benefit package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off
* Opportunities for professional growth and development, including training and certification programs
* Collaborative and dynamic work environment, with a focus on teamwork and innovation
* Flexible scheduling, with the ability to work remotely and manage your own schedule
* Recognition and rewards for outstanding performance and contributions to arenaflex
**Work Environment and Culture**
arenaflex is committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We prioritize work-life balance, offering flexible scheduling and remote work options to ensure that our employees can thrive in their personal and professional lives. Our culture is built on collaboration, innovation, and a passion for delivering exceptional patient care and customer service.
**How to Apply**
If you are a motivated, detail-oriented individual with a passion for pharmacy operations and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to recruiting and retaining a diverse workforce. We welcome applications from qualified candidates of all backgrounds, including women, minorities, individuals with disabilities, and veterans.