About Quality Resource Management, LLC (QRM)
Quality Resource Management, LLC (QRM) is a leading inbound call center specializing in customer service and benefits compliance. With a strong commitment to excellence, QRM has established itself as a trusted and growing resource for over 1000 clients across various industries. Our company culture is built on the principles of empathy, teamwork, and continuous improvement, making us a Great Place to Work, as recognized by our employees.
About the Role
We are seeking a highly motivated and production-driven individual to join our Operations team as a Part-Time Customer Service Representative. This remote work opportunity offers a flexible schedule, competitive compensation, and a comprehensive benefits package. As a CSR, you will play a vital role in delivering exceptional customer experiences, resolving issues, and providing technical expertise to our clients.
Key Responsibilities
- Customer Service and Claim Intake: Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.
- Collect and document all claim details provided by the customer into the claim accurately.
- Identify and resolve customer issues by adhering to clients-specific handling instructions.
- Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
- Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
- Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
- Successfully demonstrate QRM's core values:
- Customer first: fulfills customer needs with compassion
- Self-motivated: takes initiative and commits to the task at hand
- Teamwork: promotes unity over self
- Continuous improvement: strives for daily growth
Required Skills and Abilities
- Language Skills:
- Ability to read and interpret documents such as police and accident reports.
- Ability to write routine correspondence and detailed accident descriptions.
- Ability to project a confident, clear, and professional telephone presence.
- Ability to provide feedback verbally and written in a positive, professional manner.
- Bi-lingual in Spanish Preferred
- Computer Skills:
- To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel.
- Type at least 40wpm.
Education and Experience
- High School Diploma or general education degree (GED) required.
- 1-2 years of quality assurance experience preferred.
Network Requirements
- Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
- Ethernet connection is not required, however strongly recommended.
- Must be on a private network, not allowed to work in public locations.
- No VPNs are allowed, as logins must happen in the US.
Benefits and Compensation
We offer a competitive compensation package, including:
- Competitive salary
- 20+ hours per week
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
- Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- Less than 20 hours per week
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
- Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
Career Growth Opportunities and Learning Benefits
At QRM, we believe in investing in our employees' growth and development. As a Part-Time Customer Service Representative, you will have opportunities to:
- Develop your customer service and technical skills through ongoing training and coaching.
- Participate in performance evaluations and feedback sessions to identify areas for improvement and growth.
- Take on additional responsibilities and projects to expand your skill set and experience.
- Collaborate with colleagues to share best practices and ideas for improving customer experiences.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home office. Our company culture is built on the principles of empathy, teamwork, and continuous improvement. We value our employees' contributions and strive to create a positive and supportive work environment.
How to Apply
If you are a motivated and production-driven individual with excellent customer service skills, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences.
Apply Now
Apply Now