Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service in the medical billing industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we encourage you to explore this exciting opportunity to join Blithequark's team as a Medical Billing Customer Support Specialist.
**About Blithequark**
Blithequark is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. With a commitment to delivering high-quality products, services, and outstanding customer care, Blithequark has established a reputation as a trusted partner in the healthcare industry. Our team of dedicated professionals is passionate about making a positive impact on the lives of our patients and customers.
**Overview and Responsibilities**
As a Medical Billing Customer Support Specialist, you will play a critical role in ensuring the seamless delivery of medical products and services to our patients. Your primary responsibilities will include:
* Providing exceptional customer service to patients, referral sources, and employees, responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner.
* Processing new orders, verifying insurance eligibility, and collecting co-pays and deductible amounts.
* Conducting patient satisfaction calls and acting as a patient advocate to resolve questions or concerns.
* Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
* Maintaining accuracy and quality control throughout patient contact and data entry.
* Managing all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and inputting data into our proprietary system.
* Obtaining authorization and qualification documentation, preparing complete and accurate files for the Billing Department, and processing work orders to field locations.
* Providing product/service information and education by answering questions, offering assistance, and resolving issues in a timely manner.
**Essential Duties and Responsibilities**
* Brings ideas for process or efficiency improvements to supervisor.
* Builds relationships with locations, field management, patients, and referral sources.
* Collects co-pays and deductible amounts.
* Conducts insurance verification and eligibility for services/products.
* Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns.
* Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
* Maintains accuracy and quality control throughout patient contact and data entry.
* Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork.
* Obtains authorization and qualification documentation.
* Prepares complete and accurate files for Billing Department.
* Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction.
* Processes work orders to field locations and coordinates timely fulfillment of products and services ordered.
* Provides product/service information and education by answering questions, offering assistance.
* Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies.
* Works extensively with eIntake proprietary system.
* Performs other duties as assigned.
**Qualifications**
* Employment is contingent on a background investigation, drug screen, and valid driver's license in the state of residence with a clean driving record (when applicable for the position).
* High school diploma or GED equivalent required.
* One to three years of related prior work experience in a team-oriented environment.
* Experience in the medical field and administrative record management.
* Strong customer service background.
**Skills, Knowledge, and Abilities**
* Effectively communicate in English; both oral and written.
* Helpful, knowledgeable, and polite while maintaining a positive attitude.
* Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual).
* Knowledge of medical billing practices and of billing reimbursement.
* Maintain confidentiality and practice discretion and caution when handling sensitive information.
* Medical terminology.
* Multi-task along with attention to detail.
* Self-motivation, organized, time-management, and deductive problem-solving skills.
* Sense of urgency and responsiveness to physicians, location employees, and patients.
* Work independently and as part of a team.
**Physical Demands**
* Lifting of 10lbs.
* Requires sitting, walking, standing, talking, or listening; extensive hours sitting at a desk.
* Requires close vision to small print on computer and/or paperwork; extensive hours working on the computer.
**Machines, Equipment, and Technical Abilities**
* Email transmission and communication.
* Internet navigation and research.
* Microsoft applications; Word and Excel.
* Office equipment; fax machine, copier, printer, phone, and computer/tablet.
**Benefits**
* Generous paid time off and paid holidays.
* Overtime pay for non-exempt hourly positions based on business needs.
* Commission for Account Executives.
* Fixed and variable rate car reimbursement for Area Managers and Account Executives.
* Employee discount program.
* Employee recognition program.
* Bonus and incentive opportunities.
* Mileage reimbursement (when applicable for the position).
* Telephone reimbursement (when applicable for the position).
* EAP.
* 401k.
* Medical, Prescription, Dental, and Vision.
* HSA and FSA/Dependent Care FSA.
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services.
* Meru Health Mental health and Mercer SmartConnect Medicare programs.
* Livongo Diabetes and High Blood Pressure programs.
* Healthcare Bluebook and RX Savings solutions programs.
* HEPB and TB vaccinations.
**Why Join Blithequark?**
At Blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. Our team is passionate about making a positive impact on the lives of our patients and customers, and we are seeking like-minded individuals to join our team.
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service in the medical billing industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
Blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering.
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