Introduction to arenaflex
arenaflex is a national leader in providing high-quality medical products and services, empowering patients to manage their health and treatment at home. With a strong presence across 45 states, we are dedicated to delivering exceptional customer care and support. Our team is passionate about making a difference in the lives of our patients, and we are seeking a talented and compassionate Medical Billing Customer Support Specialist to join our remote team.
Job Overview and Responsibilities
In this critical role, you will provide top-notch support to our customers, including patients, referral sources, and employees, by performing tasks related to patient care and third-party reimbursement. As the first line of contact with new customers, you will be responsible for ensuring accuracy and quality control throughout patient contact and data entry. Your primary focus will be on new order intake, encompassing clinical, billing, and care-related information and processing.
Key Responsibilities:
- Brings ideas for process or efficiency improvements to supervisor
- Builds relationships with locations, field management, patients, and referral sources
- Collects co-pays and deductible amounts
- Conducts insurance verification and eligibility for services/products
- Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
- Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
- Maintains accuracy and quality control throughout patient contact and data entry
- Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
- Obtains authorization and qualification documentation
- Prepares complete and accurate files for Billing Department
- Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
- Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
- Provides product/service information and education by answering questions, offering assistance
- Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
- Works extensively with eIntake proprietary system
- Performs other duties as assigned
Qualifications and Requirements
To be successful in this role, you must have:
- High school diploma or GED equivalent required
- One to three years of related prior work experience in a team-oriented environment
- Experience in the medical field and administrative record management
- Strong customer service background
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- Background investigation (company-wide) and drug screen (when applicable for the position)
Essential Skills and Competencies:
- Effectively communicate in English; both oral and written
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
- Knowledge of medical billing practices and billing reimbursement
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Sense of urgency and responsiveness to physicians, location employees, and patients
- Work independently and as part of a team
Career Growth and Development Opportunities
At arenaflex, we are committed to the growth and development of our employees. As a Medical Billing Customer Support Specialist, you will have access to:
- Comprehensive training and onboarding program
- Ongoing coaching and feedback to ensure your success
- Opportunities for career advancement and professional growth
- Recognition and reward programs to acknowledge your achievements
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We offer:
- 100% remote work arrangement, allowing you to work from the comfort of your own home
- Flexible scheduling to ensure a healthy work-life balance
- Collaborative and team-oriented culture that fosters open communication and feedback
- Opportunities to make a meaningful difference in the lives of our patients and customers
Compensation and Benefits
We offer a competitive compensation package, including:
- Pay starting at $15.25 for the 1st Shift and $15.75 for the 2nd Shift
- Quarterly bonus opportunity
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401k retirement savings plan
- Generous paid time off and paid holidays
- Employee discount program and recognition program
Conclusion
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Medical Billing Customer Support Specialist, you will play a critical role in ensuring the success of our patients and customers, while also growing and developing your skills and career. Apply today and take the first step towards a rewarding and challenging career with arenaflex!
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