Introduction to blithequark
blithequark is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, combined with our innovative Helpdesk, forms the blithequark Customer Service Suite, providing unparalleled AI-enhanced support for complex queries. Founded in 2011, blithequark has become the standard for customer service, trusted by nearly 30,000 global businesses. We are driven by our core values, pushing boundaries, building with speed and intensity, and consistently delivering incredible value to our customers.
About the Opportunity
At blithequark, we are on a mission to make internet business personal. Our AI-first customer service suite is revolutionizing the standard for how businesses support their customers, making it faster, smarter, and more human. The Customer Education team plays a vital role in this mission by equipping our customers with the knowledge, tools, and training they need to get the most value out of blithequark. As the Manager of Customer Education (Production & Innovation), you will report to the Director of Customer Education and drive the evolution of how we design, produce, and deliver learning experiences at scale across all our distribution channels.
Key Responsibilities
In this senior-level, strategic role, you will lead innovation in our production processes, champion the use of new technologies (including AI), and set the standard for quality across all of our educational formats and platforms. Your key responsibilities will include:
- Defining, codifying, and evolving our production process, with a strong focus on video and continuous innovation, including AI production tools and processes.
- Defining and maintaining the voice, tone, design, style, and user experience across our Customer Education content and surfaces.
- Partnering with our team of Learning Experience Designers (LXDs) and additional producers to lead creative direction.
- Formalizing the inputs for our content roadmap, assessing, prioritizing, and managing expectations before committing to production.
- Building and maintaining a clear production roadmap and calendar, ensuring content produced by the team launches on time and in step with prioritization requirements.
- Leading by example, directly producing and delivering impactful educational content as part of your work.
Essential Qualifications
To succeed in this role, you will need:
- 5+ years of proven experience leading customer education production and delivery in education.
- Strong project and people management experience (3+ years managing contractors, vendors, and/or direct reports).
- A track record of scaling production through tooling, workflows, and process innovation.
- Comfort with new technology, bringing a solid understanding of AI and customer experience tools.
- Strong cross-functional collaboration skills to drive customer outcomes at scale.
- A natural ability to explain complex topics simply and in an engaging way.
- A strong data-driven and operational mindset, with experience in A/B testing and leveraging data visualization platforms.
- A player-coach mentality with strong execution chops, as this is a hands-on role.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience with AI production tools and processes.
- Knowledge of customer experience tools and platforms.
- Familiarity with data visualization platforms such as Tableau.
- Experience in managing and analyzing data to inform production decisions.
Career Growth and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Manager of Customer Education (Production & Innovation), you will have access to:
- Ongoing training and professional development opportunities.
- Mentorship from experienced leaders in the field.
- Opportunities to work on high-impact projects that drive business results.
- A collaborative and dynamic work environment that fosters innovation and creativity.
Work Environment and Company Culture
blithequark values diversity and is committed to a policy of Equal Employment Opportunity. We believe in creating a safe and cohesive work environment for everyone, where employees can thrive and grow. Our company culture is built on our core values, which include:
- Pushing boundaries and innovating in everything we do.
- Building with speed and intensity to deliver results.
- Delivering incredible value to our customers and employees.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- A competitive salary and meaningful equity.
- Comprehensive medical, dental, and vision coverage.
- Regular compensation reviews to recognize and reward great work.
- A flexible paid time off policy.
- A Paid Parental Leave Program.
- A 401k plan and match.
- In-office bicycle storage and other perks.
Conclusion
If you are a passionate and experienced leader in customer education, with a drive to innovate and deliver exceptional learning experiences, we encourage you to apply for this exciting opportunity. As a Manager of Customer Education (Production & Innovation) at blithequark, you will be at the forefront of shaping the future of customer learning and building industry-defining educational experiences. Join our team and be part of a dynamic and innovative company that is changing the face of customer service.
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