At FedEx Office, we're on a mission to deliver exceptional customer experiences and drive business excellence through a culture of quality and innovation. We're seeking a skilled and experienced Lead Retail Customer Service Associate to join our team in a hybrid remote role, balancing time between our remote office and home. As a Lead Retail Customer Service Associate, you'll play a critical role in driving success and delivering a positive customer experience across all areas of our business, including print, signs & graphics, and shipping.
As a Lead Retail Customer Service Associate, you'll be responsible for delivering expert service to our customers, managing production processes, and providing leadership to team members. This role requires a strong and diverse skillset, including excellent communication skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional customer experiences. You'll have the opportunity to work in a dynamic and supportive environment, with a competitive salary and a range of benefits.
To be successful in this role, you'll need:
While not required, the following qualifications are preferred:
At FedEx Office, we offer a range of benefits and perks, including:
At FedEx Office, we're committed to creating a culture of quality and innovation, where our team members can thrive and grow. We value diversity, equity, and inclusion, and strive to create a work environment that's inclusive and supportive. We're proud to be an equal opportunity employer, and welcome applications from diverse candidates.
As a Lead Retail Customer Service Associate, you'll have opportunities for career growth and development, including:
This is a hybrid remote role, with the flexibility to balance time between our remote office and home. You'll have the opportunity to work in a dynamic and supportive environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.
At FedEx Office, we're committed to delivering exceptional customer experiences and driving business excellence through a culture of quality and innovation. We're seeking talented and experienced professionals to join our team, and we're excited about the opportunity to have you join us. If you're passionate about delivering exceptional customer service, and have a strong and diverse skillset, we encourage you to apply for this exciting opportunity.
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. We're excited to hear from you, and look forward to the opportunity to discuss this role further.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
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