Experienced IT Business Analyst – Remote Data Entry and IT Operations Management for Delta Airlines

Introduction to Delta Airlines and Our Mission

At Delta Airlines, we are committed to providing exceptional service to our customers, and our IT team plays a vital role in ensuring the smooth operation of our systems. As a leader in the aviation industry, we are dedicated to innovation, reliability, and customer satisfaction. Our company culture is built on a foundation of integrity, honesty, respect, perseverance, and employee service, and we are seeking a talented IT Business Analyst to join our team.

Job Overview

We are seeking an experienced IT Business Analyst to provide IT administration, project management, and support to our IT Offices Group. As an IT Business Analyst, you will be responsible for ensuring the functional sustainability of our critical infrastructure, including data centers, communication rooms, and IT labs. You will work closely with our team to provide expert services, project management, and support to guarantee the operational maintainability of our basic framework.

Key Responsibilities

• Provide IT administration of all site implementations, inventories, framework planning, accompanying, preventive measures for maintenance and break/fix services for data center critical infrastructure, IT certification labs, and remote communication room critical climate hardware
• Support IT labs to align our customer application and engineering teams with workstations, equipment, and access to test their applications
• Coordinate remotely with professional services responsible for critical infrastructure maintenance and break-fix activities at remote communication rooms
• Manage, operate, maintain, and monitor all critical facilities infrastructure for data center and remote communication room equipment
• Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure
• Support IT Offices campus fiber ring to maintain the integrity and service continuity of the Atlanta airport and campus facilities underground fiber ring
• Propose and implement departmental policies, guidelines, rules, and procedures
• Ensure compliance with all governing corporate standards and regulations
• Project management of data center and remote communication room standards capital enhancements, upgrades, and improvements
• Select IT and critical facilities services, ensuring accurate documentation, getting the best prices for products and services, and ensuring that vendors fulfill their contractual commitments

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree in a related field
• Knowledge of data center technology and critical facilities systems
• Project management experience with remote communication room standards capital upgrades, overhauls, and improvements
• Capital forecasting and project management for airport critical equipment life cycle replacement
• Support Corporate Real Estate projects that interface with remote communication room design/work as an IT Offices representative and on-site assessment reporting
• Space, UPS power, and critical cooling capacity management
• Selection of critical facilities services, ensuring accurate documentation, getting the best prices for products and services, and ensuring that vendors fulfill their contractual commitments
• Manages the design, implementation, and vendor support of the appropriate electrical power, A/C, fire suppression, security, floor maintenance, and cabling programs for communication rooms
• Provides proactive and break-fix support for alert/ticket remediation related to facilities, remote communication rooms, lab, and data center hardware
• Operational sustainability of airport critical climate systems
• Develops Plan Standards for Remote Communication Room Space, UPS, air conditioning, generators, and Fire Life and Safety (FLS) systems
• Remote coordination of airport critical infrastructure maintenance and break-fix activities
• Reviews/Maintains Maintenance Records, ensuring errors are remediated
• Provides remote Incident Management resolution to airport critical equipment
• Provides remote installation, setup, and operational support
• Maintains strict adherence to change control activities
• Balances multiple priorities within established time constraints
• Flexibility to support an operation with varying shifts, extended hours, and on-call requirements
• Strong written and verbal communication skills
• Consistently prioritizes the safety and security of self, others, and personal data
• Embraces diversity, thinking, and styles

Preferred Qualifications

To be a competitive candidate, you should possess the following preferred qualifications:

• Four-year degree or 5 or more years of relevant experience
• IT Project Management experience with (at least 3 years) in a high-availability communication room or data center operating environment, daily operational requirements, and the operation of production systems and equipment

Career Growth Opportunities and Learning Benefits

At Delta Airlines, we are committed to the growth and development of our employees. As an IT Business Analyst, you will have access to a range of career advancement opportunities, including:

• Competitive compensation, performance incentives, industry-leading profit sharing, and 401(k) with liberal direct contribution and company match
• Paid time off, including vacation, holidays, and paid personal time
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Wellness programs to support physical, emotional, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health counseling
• Domestic and International (reserve) Flight privileges for employees and qualified relatives
• Career advancement programs to achieve your long-term career goals
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, like car and hotel rentals and auto/property owners/pet insurances

Work Environment and Company Culture

At Delta Airlines, we pride ourselves on our company culture, which is built on a foundation of integrity, honesty, respect, perseverance, and employee service. As an IT Business Analyst, you will be working in a dynamic and fast-paced environment, collaborating with a team of experienced professionals who are passionate about delivering exceptional results. Our work environment is characterized by:

• A culture of innovation and continuous improvement
• A commitment to diversity, equity, and inclusion
• A focus on employee well-being and work-life balance
• A collaborative and supportive team environment
• Opportunities for professional growth and development

Compensation, Perks, and Benefits

As an IT Business Analyst at Delta Airlines, you can expect a competitive compensation package, including:

• A hourly salary of $26
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Paid time off, including vacation, holidays, and paid personal time
• 401(k) with liberal direct contribution and company match
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks

Conclusion

If you are a motivated and experienced IT professional looking for a challenging and rewarding role, we encourage you to apply for the IT Business Analyst position at Delta Airlines. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and innovative team. Apply now to take your career to new heights!

Apply Now