At arenaflex, we're dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. As an Inside Sales/Customer Service Representative, you'll play a vital role in driving sales growth, ensuring customer satisfaction, and fostering a culture of excellence within our team.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to the industrial and commercial sectors. Our commitment to excellence, customer-centric approach, and passion for delivering results have earned us a reputation as a trusted partner in the industry. We're proud to offer a dynamic work environment that encourages growth, collaboration, and innovation.
**Key Responsibilities/Essential Duties**
As an Inside Sales/Customer Service Representative, you'll be responsible for:
* Generating new and repeat sales by providing product and technical information in a timely manner
* Determining customer requirements and expectations to recommend specific products and solutions
* Recommending alternate products based on cost, availability, or specifications
* Presenting price, credit, and terms in accordance with standard procedures of arenaflex
* Accurately processing customer transactions such as orders, quotes, or returns
* Providing accurate information regarding the availability of in-stock items
* Obtaining accurate information from vendors relating to shipment dates and expected date of delivery
* Increasing sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items
* Educating customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
* Developing meaningful relationships with customers to encourage trust and loyalty
* Actively participating in shipping, receiving, and inventory processes
* Contacting customers following sales to ensure ongoing customer satisfaction and resolve any complaints
* Filling requests for catalogs, information, or samples
* Capturing accurate and complete information in arenaflex software
* Managing time effectively, meeting personal goals, and working effectively with other members of the distribution team
* Presenting a professional image at all times to customers and vendors
**Required Skills/Abilities**
To succeed in this role, you'll need:
* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* Excellent organizational skills and attention to detail
* Ability to calculate percentages and pricing quickly and accurately
* Strong Time Management skills
* Ability to work independently
**Other Requirements**
* Pass pre-employment drug and alcohol screen and criminal background check
* Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
* Display a professional and courteous attitude
* Report to work at the designated start time/maintain a strong attendance record
* Willing to travel to various work sites or training as required
* Willing to work overtime when necessary
* Strictly adhere to safety requirements and procedures and comply with arenaflex's "Stop Work" policy
* Wear personal protective equipment (PPE) in designated operations and production areas as directed
* Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required
**Education and Experience**
* Associate degree (Preferred)
* Customer Service 2 years (required)
* Minimum of two years of successful selling experience, emphasis on Industrial/commercial sales preferred
* Must be persistent, energetic, and entrepreneurial
* PC proficiency
**Working Conditions, Hours, Travel**
* This job operates in an office and warehouse environment
* This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
* This is a full-time position with standard hours of Monday through Friday, 40 hours per week.
* Minimal travel is expected for this position
**Physical Requirements**
* Ability to sit for long periods of time
* Frequent use of hands to handle, feel, or operate objects, such as a keyboard or mouse
* Ability to reach, bend, stoop occasionally
* May occasionally lift or move up to 25 pounds
* Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus while working on computer, navigating warehouse, etc.
* Must have ability to hear and speak to interact with customers, coworkers, etc. on the telephone or by video conference
* Some of the work will require exposure to loud noises and various temperatures when in the warehouse facility.
**Compensation and Benefits**
* Competitive Pay
* Retention Bonus
* Monthly Profit-Sharing Opportunity
* Uniforms Provided
* Steel Toe Boot Allowance
* Vacation and Sick Leave
* 9 Holidays and 1 Floating Holiday
* 401k with 401k Match
* Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident, and Pet Insurance
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As an Inside Sales/Customer Service Representative, you'll have access to:
* Ongoing training and development programs to enhance your sales and customer service skills
* Opportunities for career advancement and professional growth within the company
* A dynamic and supportive work environment that encourages collaboration and innovation
* Access to industry-leading tools and technologies to help you succeed in your role
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. As an Inside Sales/Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional results and building long-lasting relationships with our clients. Our company culture is built on the following values:
* Customer-centric approach
* Innovation and creativity
* Collaboration and teamwork
* Excellence and quality
* Integrity and ethics
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
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