Experienced Healthcare Inside Sales Referral Liaison for Remote Weekend Opportunities

Join Aveanna Healthcare as a Referral Liaison and Drive Success in Home Healthcare

Aveanna Healthcare, a leading provider of home healthcare services, is seeking an experienced and skilled Healthcare Inside Sales Referral Liaison to join our team on a part-time remote basis. As a Referral Liaison, you will play a critical role in driving referrals and growing our business in the home healthcare industry. If you have a passion for sales, customer service, and healthcare, we encourage you to apply for this exciting opportunity.

About Aveanna Healthcare and the Home Healthcare Industry

Aveanna Healthcare is a reputable and innovative home healthcare company dedicated to providing high-quality care to individuals in need. Our mission is to deliver compassionate and personalized care that improves the lives of our patients and their families. The home healthcare industry is rapidly growing, driven by an aging population and an increasing demand for healthcare services in the comfort of one's own home. As a Referral Liaison, you will be at the forefront of this growth, working closely with discharge planners, healthcare professionals, and other referral sources to drive referrals and expand our reach.

Key Responsibilities

• Monitor electronic referral systems for new referrals and timely accept or decline referrals based on guidance provided by location or area leadership.
• Utilize inside sales tactics to develop connections with discharge planners and other referral sources to drive additional referrals.
• Work with location leadership and outside sales teams to manage and optimize the flow of referrals.
• Gather and send referral information and documents to the intake team for processing into our electronic medical records system.
• Obtain and document contact information and customer data on discharge planners and other referring individuals for inside sales activities.
• Add or update customer data and documents inside sales activities as needed in our Customer Relationship Management (CRM) system.
• Ensure all communications with referral sources and internal teams meet Aveanna's customer service requirements and expectations.
• Participate in sales blitz campaigns and occasionally partner with outside sales personnel to make in-person sales calls.
• Inform operations and sales leadership of any barriers or potential obstacles to accepting referrals.
• Meet or exceed monthly qualified admission targets and work to ensure assigned locations meet admission goals.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• A High School Diploma or GED; a bachelor's degree is preferred.
• Two (2) or more years of inside sales or online customer service experience.
• A mobile phone, reliable high-speed internet, and sufficient workspace for multiple monitors if working remotely.
• Willingness to participate in after-hours and weekend on-call rotations.
• Residency in a state where Aveanna currently operates (AL, TN, GA, SC, NC, VA, PA, DE, or MA).

Preferred qualifications include:

• Experience in the healthcare industry, particularly in home healthcare.
• Strong knowledge of electronic referral systems and CRM software.
• Excellent communication and interpersonal skills.
• A proven track record of success in inside sales or customer service.

Skills and Competencies Required for Success

To excel as a Referral Liaison, you will need:

• Strong inside sales skills, including lead generation, relationship development, and social selling.
• Excellent customer service skills, with the ability to build strong relationships with referral sources and internal teams.
• Strong communication and interpersonal skills, with the ability to effectively communicate with diverse stakeholders.
• The ability to work independently in a remote environment, with minimal supervision.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A customer-centric approach, with a focus on delivering exceptional service and driving referrals.

Career Growth Opportunities and Learning Benefits

As a Referral Liaison at Aveanna Healthcare, you will have opportunities for career growth and professional development. You will be part of a dynamic team that is committed to delivering high-quality care and services to our patients and their families. You will have access to training and development programs that will help you build your skills and expertise in inside sales, customer service, and healthcare. Our company culture is centered around innovation, teamwork, and compassion, providing a supportive and inclusive work environment that fosters growth and success.

Work Environment and Company Culture

As a remote Referral Liaison, you will work from home, with the flexibility to manage your schedule and work environment. You will be part of a remote team that is connected through technology and a shared commitment to delivering exceptional service. Our company culture is built on a foundation of innovation, teamwork, and compassion, providing a supportive and inclusive work environment that fosters growth and success.

Compensation, Perks, and Benefits

We offer a competitive hourly rate ($22-$26/hr) and a monthly bonus incentive plan. As a part-time remote Referral Liaison, you will have the flexibility to work from home and manage your schedule. We also provide a comprehensive benefits package, including opportunities for professional development and growth.

Join Our Team and Drive Success in Home Healthcare

If you are a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Referral Liaison at Aveanna Healthcare, you will play a critical role in driving referrals and growing our business in the home healthcare industry. With a competitive compensation package, opportunities for career growth, and a supportive company culture, this is an opportunity you won't want to miss.

Apply now and take the first step towards a rewarding new role.

Apply Now