Introduction to blithequark and the Industry
At blithequark, we are revolutionizing the way people understand their health and wellness through our cutting-edge DEXA scan technology. This powerful tool provides a comprehensive whole-body health snapshot, empowering our clients to make informed decisions about their health journey. As a leader in the health and wellness industry, we are committed to delivering exceptional customer experiences that motivate and guide our clients towards achieving their health goals.
About the Remote Health Team
Our Remote Health Team is at the forefront of client interactions, and we are seeking a seasoned Customer Support Representative to join our team. As a key member of our customer experience strategy, you will play a vital role in providing assistance to our clients via phone, SMS, chat, and email. Our team is passionate about health and wellness, and we are looking for someone who shares this passion and has experience in a related field.
Job Summary
We are looking for an experienced Customer Support Representative who is a proven performer with a strong knowledge of customer experience (CX) principles, processes, and KPIs. The ideal candidate will have familiarity with HubSpot, Salesforce, or similar platforms and be obsessed with delivering exceptional customer experiences. As a full-time remote position, you will work from the comfort of your own home, with a schedule that includes Sundays and weekdays, and enjoy a competitive compensation package, benefits, and opportunities for growth and development.
Key Responsibilities
- Handle daily customer service requests via phone, chat, and email, providing prompt and effective communication to resolve client inquiries and concerns.
- Answer basic client questions about nutrition, health, fitness, and DEXA technology, providing accurate and helpful information to support our clients' health journeys.
- Assist event and support teams with outbound customer communications regarding service logistics and internal triaging of issues, ensuring seamless and efficient resolution of client concerns.
- Communicate promptly and effectively with clients and teammates, ensuring that all interactions are professional, courteous, and respectful.
- De-escalate and triage challenging situations, providing empathetic and solution-focused support to resolve client concerns and improve overall customer satisfaction.
Requirements
This is a 5-day a week fully remote position, with hours from 2:30pm-11pm CST, Sunday to Thursday. The first two weeks of training will be Monday to Friday, and Sundays are mandatory. The schedule is subject to change to accommodate business needs, with ample notice provided. To be successful in this role, you will need:
- Previous, extensive customer service experience, with a proven track record of delivering exceptional customer experiences.
- A passion for health and wellness, with a strong desire to support and empower clients on their health journeys.
- Familiarity with HubSpot, Salesforce, or similar platforms, with a strong understanding of CX principles, processes, and KPIs.
- Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment.
Essential Qualifications
To be considered for this role, you will need to meet the following essential qualifications:
- High school diploma or equivalent required; degree in a related field (e.g., health sciences, nutrition, or communications) preferred.
- 2+ years of customer service experience, with a focus on delivering exceptional customer experiences in a fast-paced environment.
- Strong knowledge of CX principles, processes, and KPIs, with experience working with HubSpot, Salesforce, or similar platforms.
- Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment.
Preferred Qualifications
While not essential, the following preferred qualifications will be highly regarded:
- Experience working in a health and wellness-related field, with a strong understanding of nutrition, health, and fitness principles.
- Certification in customer service or a related field (e.g., CCSP, CCE), with a commitment to ongoing learning and professional development.
- Experience working in a remote team environment, with a strong ability to self-motivate and work independently.
Skills and Competencies
To be successful in this role, you will need to demonstrate the following skills and competencies:
- Communication skills: excellent verbal and written communication skills, with the ability to communicate effectively with clients and teammates.
- Problem-solving skills: strong problem-solving skills, with the ability to de-escalate and triage challenging situations.
- Technical skills: familiarity with HubSpot, Salesforce, or similar platforms, with a strong understanding of CX principles, processes, and KPIs.
- Time management skills: excellent time management skills, with the ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Support Representative, you will have access to ongoing training and development opportunities, including:
- Regular coaching and feedback sessions to support your growth and development.
- Access to online training platforms and resources to enhance your skills and knowledge.
- Opportunities for career advancement, with a focus on promoting from within.
Work Environment and Company Culture
At blithequark, we are proud of our positive and supportive company culture. As a remote team, we are committed to creating a sense of community and connection among our team members, with regular virtual social events and team-building activities. Our company values include:
- Customer-centricity: a focus on delivering exceptional customer experiences that exceed our clients' expectations.
- Integrity: a commitment to honesty, transparency, and ethics in all our interactions and decision-making.
- Collaboration: a focus on teamwork and collaboration, with a commitment to supporting and empowering each other to achieve our goals.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Expected first-year compensation at over $22/hr or $45,760 annually, including monthly bonuses.
- A starting base rate of $20/hour, with opportunities for growth and development.
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals.
- All team members are eligible for stock option grants, which are awarded based on performance annually.
- A range of benefits, including sick leave, paid time off, health, dental, and vision insurance, 401k, and an employee assistance program.
Conclusion
If you are a motivated and customer-focused individual who is passionate about health and wellness, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support Representative, you will play a vital role in delivering exceptional customer experiences and supporting our clients on their health journeys. With a competitive compensation package, opportunities for growth and development, and a positive and supportive company culture, this is an opportunity not to be missed. Apply now to take the first step towards an exciting and rewarding career with blithequark!
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