Join arenaflex, a Fortune 50 leader in media and technology, as a Virtual Customer Account Manager Sales Representative. As a key member of our team, you will be responsible for supporting arenaflex Business Services in their efforts to retain and grow our existing customer base. This is an exciting opportunity to work in a dynamic and innovative environment, driving increased sales and revenue while enhancing customer satisfaction through regular contact and problem resolution.
**About arenaflex**
arenaflex brings together the best in media and technology to create the world's best entertainment and online experiences. We drive innovation to create cutting-edge products and services that revolutionize industries and lead the future in media and technology. With a passion for teamwork, a commitment to excellence, and a focus on customer satisfaction, we are shaping the future of media and technology.
**Job Summary**
As a Virtual Customer Account Manager Sales Representative, you will be responsible for retaining business customers by mining and growing accounts through solution-based selling and account management via the telephone. You will make outbound calls to accounts to achieve sales quota metrics, prepare sales documentation, activity reports, and forecasts as required. You will also create proposals for customers related to the proposed solution and new sales opportunities, develop customer relationships through regular customer contact via the telephone, and drive both sales growth and account retention by introducing various products and services available through arenaflex Business.
**Key Responsibilities**
* Retain business customers by mining and growing accounts through solution-based selling and account management via the telephone
* Make outbound calls to accounts to achieve sales quota metrics
* Prepare sales documentation, activity reports, and forecasts as required
* Create proposals for customers related to the proposed solution and new sales opportunities
* Develop customer relationships through regular customer contact via the telephone
* Drive both sales growth and account retention by introducing various products and services available through arenaflex Business
* Document effectively and accurately conversations and contact information into client management system
* Work with customers to minimize down-grading or leaving arenaflex
* Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels
* Regular, consistent, and punctual attendance
* Must be able to work nights and weekends, variable schedule(s), and overtime as necessary
* Other duties and responsibilities as assigned
**Employees at all levels are expected to:**
* Understand our Operating Principles; make them the guidelines for how you do your job
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
* Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences
* Win as a team - make big things happen by working together and being open to new ideas
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers
* Drive results and growth
* Respect and promote inclusion & diversity
* Do what's right for each other, our customers, investors, and our communities
**Disclaimer:**
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
**Skills and Qualifications**
* Adaptability
* Communication
* Critical Thinking Problem Solving
* Customer-Focused
* Persuasion
* Professional Integrity
* Resilience
* Technical Knowledge
* Workplace Organization
**Education and Experience**
* High School Diploma / GED
* 2-5 years of relative work experience
**Certifications (if applicable)**
* None
**Compensation and Benefits**
* Base Pay: $15.75
* Total Target Compensation (Base Pay plus Targeted Commission): $28.97
* Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
* Base pay is one part of the Total Rewards that arenaflex provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, arenaflex provides best-in-class Benefits to eligible employees.
**Work Environment and Company Culture**
* This is a full remote job, available from the United States, New Hampshire (USA), and New Jersey (USA).
* arenaflex is an equal opportunity workplace and will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for sales and account management, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!