Are you a seasoned leader with a passion for innovation, customer satisfaction, and problem-solving? Do you thrive in fast-paced, dynamic environments where no two days are the same? If so, we invite you to join the arenaflex Robotics team as an Experienced Full Stack Product Launch Customer Solution Manager. In this role, you will play a critical part in shaping the future of arenaflex's cutting-edge robotics and software solutions, driving customer adoption, and delivering exceptional experiences for our customers.
**About arenaflex Robotics**
At arenaflex, we're a team of innovators, thinkers, and doers who are passionate about using the latest advances in robotics and software to solve real-world problems and transform our customers' experiences. We're a smart, collaborative team that values critical thinking, self-motivation, and a willingness to take calculated risks. If you're inspired by invention, passionate about your customers, and enjoy problem-solving through teamwork, you'll fit right in here at arenaflex Robotics.
**Job Summary**
As the lead Product Launch Customer Solution Manager, you will be responsible for planning and executing the end-to-end launch and field testing of new technologies, including on-site integration testing and system performance ramp. You will become an expert in the new technologies, leading engineering issue triages and performance deep dives. You will own the planning and execution of all Product Launch deliverables while guiding and directing a team of on-site field engineer resources. You will identify operational pain-points and product gaps, translating those into opportunities to enable product and/or process changes with the goal of improving system performance and customer (arenaflex Operations) sentiment.
**Key Responsibilities**
* Develop and document product launch strategy for the new technologies, working cross-functionally with technical and non-technical stakeholders
* Own the end-to-end product launch plan and track the deliverables, milestones, and risks from the cross-functional launch team
* Hold regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans
* Coordinate arenaflex Robotics staff onsite during the initial product launch and testing, including full-time and contracted team members
* Establish and continuously manage partnerships with operations leadership at our test sites
* Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities
* Coach site leaders on arenaflex best practices and robotics systems and tools
* Travel up to 35% of the time to arenaflex Fulfillment and Transportation Centers
**Requirements**
* 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
* 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
* Bachelor's degree in science, technology, engineering, math, business or equivalent
* Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
* PMP certification, or SCRUM/Agile, SAFe certification
* Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
**Preferred Qualifications**
* Experience in a similar role, with a proven track record of success in product launch and customer solution management
* Strong understanding of arenaflex's products and services, as well as the ability to quickly learn and adapt to new technologies
* Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
* Strong problem-solving and analytical skills, with the ability to think critically and make data-driven decisions
* Experience with project management tools and methodologies, such as Agile, Scrum, or Waterfall
**What We Offer**
* Competitive salary range: $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market
* Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
* Full range of medical, financial, and/or other benefits
* Opportunity to work with a cutting-edge technology company that is shaping the future of robotics and software
* Collaborative and dynamic work environment with a team of innovators and thinkers
* Professional development opportunities, including training and education programs
* Flexible work arrangements, including remote work options
**How to Apply**
If you're a motivated and experienced leader who is passionate about innovation, customer satisfaction, and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!