About Us
At Amazon, we're committed to being Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. Our devices business is one of the most innovative and fastest-growing areas at Amazon, and we're constantly inventing on behalf of our customers, partners, and communities. As a Market Trainer on our Offline Marketing and Sales team, you'll play a critical role in supporting our eero product line and delivering an exceptional customer experience in offline retail stores.
Job Overview
We're seeking an experienced and results-driven Market Trainer to join our team in Miami, Atlanta, or the DC Metro area. As a Market Trainer, you'll be responsible for managing a territory of offline retail stores, executing and managing in-store product transitions, and collecting market insights to inform product, feature, and channel marketing decisions. You'll serve as the Amazon expert, influencing without authority to drive project deliverables, improve brand advocacy, and enhance the customer experience.
Key Responsibilities
As a Market Trainer, you'll be responsible for:
- Using business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations across your market
- Collecting business and market insights from consumers and store associates to inform product, feature, and channel marketing decisions
- Managing weekly travel to a large territory of retailers, utilizing sales tools and store profiles to impact sales and brand advocacy
- Developing professional relationships with key internal and external stakeholders, including Area Managers, Regional Managers, General Managers, and store associates
- Driving KPIs to increase sales through the offline retail channel and achieving goals in business areas such as advocacy, compliance, metrics, trainings, coverage, team, and org
- Completing daily in-store reports to document visits, including submitting digital photos
- Effectively installing, troubleshooting, and maintaining display devices and fixtures in various national retail stores
- Delegating and influencing to drive exceptional results in your market, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store managers, regional leaders, and corporate stakeholders
- Inventing, simplifying, and sharing best practices
- Managing in-store product transitions and retailer communications
- Ensuring the Amazon in-store experience and merchandising is properly implemented and maintained across retailers within your direct team and area per provided standards of execution
- Educating store associates on the value of Amazon and eero devices and services in small and large group settings
- Conducting sales and training during large-scale events based on program/market needs
- Providing clear, concise, accurate, and timely communication (verbal and written) to the right internal and external stakeholders with national impact
- Managing travel and work expenses
About the Team
The Amazon Offline Sales & Marketing team is responsible for selling Amazon devices into physical retailers across the United States and Canada. Market Trainers lead sales and marketing initiatives for Amazon and its branded products in retail locations, focusing on increasing sales of Amazon and its branded products in retail stores and educating store associates and consumers on the value of Amazon devices, accessories, and Amazon in general.
Basic Qualifications
To be successful in this role, you'll need:
- 3+ years of retail experience with an emphasis in content training for electronics
- Ability to be on your feet for up to 8 hours at a time (with or without reasonable accommodation)
- Ability to push, pull, lift, squat, bend, reach, and carry items up to 50 pounds (with or without reasonable accommodation)
- High School Diploma or equivalent
- Possess a mobile phone compatible with iOS or Android operating systems
- Access to reliable transportation to travel between worksites during the workday
- Possess a valid driver's license and proof of insurance
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- 6+ years of relevant work experience in retail sales, preferably in consumer electronics or high-tech products
- Experience managing multiple retail accounts/locations
- Experience and comfort presenting to large audiences
- Exhibit strong attention to detail and organizational skills
- Excellent verbal and written communication skills
Career Growth Opportunities and Learning Benefits
As a Market Trainer at Amazon, you'll have the opportunity to grow your career and develop new skills in a fast-paced and innovative environment. You'll receive training and support to help you succeed in your role and advance in your career. Additionally, you'll have access to a range of learning benefits, including:
- Training programs and workshops to develop your skills and knowledge
- Opportunities for career advancement and professional growth
- Access to Amazon's extensive library of online courses and training resources
- Regular feedback and coaching to help you achieve your goals
Work Environment and Company Culture
As a Market Trainer, you'll work in a fast-paced and dynamic environment, collaborating with a team of professionals who share your passion for delivering exceptional customer experiences. You'll have the opportunity to work with a range of stakeholders, including store associates, regional leaders, and corporate stakeholders. Our company culture is built on four principles:
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Compensation, Perks, and BenefitsCompensation, Perks, and Benefits
As a Market Trainer at Amazon, you'll receive a competitive salary and a range of benefits, including:
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with a company match
- Generous paid time off, including vacation days, sick leave, and holidays
- A range of perks, including discounts on Amazon products and services, access to Amazon's employee discount program, and more
- Opportunities for career advancement and professional growth
How to Apply
If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application today, including your resume and a cover letter outlining your qualifications and experience.
Apply Now
Join Our Team!
At Amazon, we're committed to being a diverse and inclusive workplace, where everyone has the opportunity to grow and succeed. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and require an accommodation to apply for this position, please visit our website for more information.
We look forward to hearing from you and exploring how you can contribute to our team's success!
Apply Now