Are you looking for a career-defining role that combines your passion for customer service with your language skills? Do you want to join a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our remote team.
**About arenaflex**
arenaflex is a global leader in customer experience and technology services. We help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Our company culture is built on the principles of inclusivity, diversity, and employee empowerment. We believe in investing in our people and providing them with the tools, training, and support they need to succeed.
**Career Growth and Personal Development**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**What You Will Do in This Role**
As a Full Stack Customer Service Representative working from home, you will:
* Provide inbound customer support using a call flow guide in the customer's preferred language
* Help customers resolve basic technical issues
* Track, document, and retrieve information in databases
* Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile.
**Your Qualifications**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Full Stack Customer Service Representative (Remote) role include:
* The ability to speak fluent French and English
* 1+ year of customer service experience
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
**What's in It for You**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our employees, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Ready for an Easy Start?**
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
**How to Apply**
If you're ready to take the next step in your career journey, please submit your application through our website. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
**Language Requirements**
* Fluent French and English
**Time Type**
* Full-time
**Location**
* CAN, ON, Work-at-Home
**Apply Now**
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Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you.