Job Summary
blithequark is seeking an exceptional Advisor, Customer Logistics and Supply Chain to join our dynamic team. As a critical point of contact, you will manage complex logistics and supply chain activities, drive process improvements, and foster strong relationships with customers, sales teams, and internal stakeholders. This role demands a unique blend of supply chain expertise, problem-solving skills, and excellent communication abilities. If you're passionate about delivering outstanding customer service and driving business growth, we encourage you to apply.
About blithequark
blithequark is a global leader in the supply chain and logistics industry, committed to refreshing the world and making a difference. With a rich history spanning over 130 years, we have established a strong reputation for innovation, customer satisfaction, and community engagement. Our purpose is to create a better world by providing exceptional products and services, while fostering an inclusive culture that values curiosity, empowerment, and agility.
Key Responsibilities
- Manage planned and unplanned sales activities that impact multiple orders and customers, determining solutions and executing changes.
- Lead cross-functional meetings to resolve complex issues, collaborating with internal stakeholders and key customers.
- Perform day-to-day customer service activities, including order entry, expedited orders, and customer issue resolution.
- Lead continuous improvement activities and project management with cross-functional teams to enhance quality, speed, and capabilities.
- Serve as a single point of contact for assigned customers, attending face-to-face meetings, internal forecast meetings, and sales meetings.
- Manage high-volume promotional activities, ensuring end-to-end execution of customer requirements.
- Communicate and present to all levels of the organization, expressing ideas precisely and persuasively.
- Investigate and validate claims, fines, and deductions, requesting reversals as needed.
Types of Planned and Unplanned Activities
Planned Activities:
- Informal and formal allocation
- Holiday schedules
- New item implementations
- Managing warehouse closing/openings
- Item discontinuations
- SAP implementations
Unplanned Activities:
- Unplanned closings
- Redirects
- Dock capacity and transportation capacity issues
- Open order reports
- Quality holds
- Pre-cuts
- Short code and too old to sell process
Day-to-Day Customer Service Activities
- Order entry and expedited orders
- Customer order change requests
- Customer pick-up and credits
- Transportation issues and product cuts
- General product information and over, short, and damaged process
- Transportation method changes and process order changes
- Credit hold resolution and vendor-managed inventory
- Duplicate, missing, or incorrect orders
- Identification and correction of electronic data interchange (EDI) order issues
- Transportation Pool Schedules and order scrubbing
Qualifications and Requirements
Essential Qualifications:
- High school diploma or GED equivalent
- Availability to work rotating weekends
- Strong customer service, problem-solving, and communication skills
- Knowledge of supply chain, Order Management, and Customer Services processes and systems
- Ability to operate independently with minimal daily supervision
Preferred Qualifications:
- Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience
- At least one year in a customer-facing role and one year in a call center
- Three years in a customer-facing role and three years in a call center
- Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, SoftPhone, and Microsoft Office
Skills and Competencies
- Communication and complex issue resolution
- Cross-functional teamwork and customer service
- Group problem-solving and prioritization
- Process improvements and relationship building
- Supply chain knowledge and time management
What We Offer
Innovative Technology:
blithequark utilizes and leads the market with our large supply chain network and state-of-the-art technology.
Experiences:
With a global organization, you will have the opportunity to learn and grow, expanding your skills and expertise.
Compensation and Benefits:
We offer a competitive benefits package that starts on day one of employment, including a pay range of $60,200 - $74,100.
Our Purpose and Growth Culture
At blithequark, we are committed to nurturing an inclusive culture grounded in our company purpose: to refresh the world and make a difference. We act with a growth mindset, taking an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. Our four key behaviors – curious, empowered, inclusive, and agile – guide our actions and decisions.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Apply Now
If you are a motivated and experienced professional looking to make a difference in the supply chain and logistics industry, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website or contact us directly to learn more about this role.
Apply Now