At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Digital Customer Service Associate Part-Time, you'll play a vital role in driving our mission forward by providing top-notch support to our customers through various channels. If you're a customer-centric individual with a strong work ethic and a passion for delivering exceptional service, we want to hear from you!
**About arenaflex**
arenaflex is a leading company that embodies a culture of innovation, creativity, and customer obsession. Our products are designed to bring people happiness and satisfaction, and we're committed to delivering exceptional experiences that meet and exceed our customers' expectations. We're a dynamic and fast-paced environment that values teamwork, accountability, and continuous learning.
**Job Summary**
As a Digital Customer Service Associate Part-Time, you'll be responsible for managing a high volume of contacts through various channels, including inbound calls, emails, and chats. You'll provide exceptional customer service by using excellent communication skills, phone techniques, and product knowledge to resolve customer inquiries and issues. You'll also contribute to department Service Level Agreement (SLA) goals and meet individual SLA goals for specific phone, email, and chat requirements.
**Responsibilities**
* Provide outstanding service to customers on all questions and issues related to website use, availability, programs, promotions, returns, shipping policies and processes, and general information regarding orders and products.
* Work efficiently and effectively to ensure that all Service Level Agreement (SLA) goals are met.
* Ensure that the customer experience is a first-stop resolution experience.
* Responsible for the accuracy of all work assigned.
* Offer alternative product choices and options when needed.
* Thoroughly document every customer contact.
* Use and be proficient in all tools, documentation, and systems available to ensure an optimal customer experience.
* Leverage product and company policy knowledge to establish relationships with customers.
**Requirements and Qualifications**
* Some college, technical school, or related call center/customer support center experience is required.
* Experience in a high-volume multi-channel call center/customer support center.
* Able to work a flexible schedule, including holidays, overtime, and Saturdays, when needed.
* Excellent phone and customer service skills.
* Proficient writing skills.
* Knowledge of Database Software, and Internet Software. Basic knowledge of MS Excel, Word, and Outlook.
* Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues.
* Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in-class service to all customers.
* Proficient and able to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision.
* Friendly, courteous, service-oriented, professional, and outgoing.
* Remain calm and professional in stressful situations.
* Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
* Collaborator with a "can do" attitude that can work in a demanding environment.
* Ability to expertly and assertively market and promote the company's brand and products.
* Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management.
* Spanish, French, Portuguese, or German language skills a plus.
* Use of Gladly CRM and IBM OMS a plus.
**Why Join arenaflex?**
* We sell products that bring people happiness and satisfaction! Our products are amazing!
* Competitive pay
* 3 pairs of free shoes every year and a generous discount for friends and family
* Holiday Pay
* Generous PTO
* 401(k) program (including a 5% company contribution)
**What We Offer**
* A dynamic and fast-paced work environment that values teamwork, accountability, and continuous learning.
* Opportunities for career growth and professional development.
* A comprehensive benefits package, including medical, dental, and vision insurance.
* A 401(k) program with a 5% company contribution.
* Generous PTO and holiday pay.
* A fun and supportive team environment.
**How to Apply**
If you're a motivated and customer-centric individual with a passion for delivering exceptional service, we want to hear from you! Please submit your cover letter, resume, and weekly availability to [
[email protected]](mailto:
[email protected]). The subject line should list "Digital CS Associate - PT".
**arenaflex is an Equal Opportunity Employer**
We are committed to creating a diverse and inclusive work environment that values and respects all individuals. We welcome applications from diverse candidates and are an equal opportunity employer.
**Apply Now!**
Don't miss out on this exciting opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding career at arenaflex!