At arenaflex, we're dedicated to providing exceptional customer service and support to our pet-parent clients and colleagues. As a Full-Time Data Entry Specialist, you'll play a vital role in our Veterinary Support Services team, ensuring that our clients receive the highest level of care and attention. If you're passionate about delivering outstanding customer experiences and have a knack for data entry, we want to hear from you!
**About arenaflex**
arenaflex is a leading e-commerce company that's revolutionizing the way people shop for pet supplies. With a strong commitment to customer satisfaction and a passion for innovation, we're constantly pushing the boundaries of what's possible in the pet industry. Our team is made up of dedicated professionals who share a love for animals and a drive to make a difference.
**Why You'll Love Working at arenaflex**
At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:
* Competitive starting wages
* Opportunities for wage increases after 3 months of service
* A comfortable, climate-controlled work environment
* A 20% discount program for all pet-related purchases
* 401(k) matching and company-sponsored retirement plans
* Professional development and advancement opportunities
* Paid time off and holidays
* Access to our employee assistance program
* And much more!
**What You'll Do**
As a Data Entry Specialist, you'll be responsible for:
* Connecting with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
* Examining and resolving issues to determine proper solutions for clients and center partners, and following up on a case-by-case basis to resolve issues
* Completing data entry of prescriptions into arenaflex's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention to detail, patience, compassion, and kindness to clients and partners alike
* Working with a willingness to learn and grow, and being open to feedback and development opportunities
* Communicating with veterinary facilities via telephone (and other channels as needed) with various topics, primarily using our internal software and systems to explore solutions and record center note accounts
* Expecting a significant portion of the typical business day to be spent on outbound veterinary center/client telephone contacts
**What You'll Need**
To be successful in this role, you'll need:
* 2 years of experience working in a customer or healthcare-focused environment
* Excellent communication skills (written, verbal, and listening)
* Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
* A strong sense of ownership, self-motivation, and attention to detail
* Proficiency with Microsoft Office
* High school education or equivalent
* Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (where applicable)
* Strong decision-making skills
* Ability to perform multiple tasks and work well in a fast-paced environment
* Flexibility to adjust to changing business needs and adapt to new situations
* Ability to move schedule and stay at work longer than required depending on the situation
* Ability to maintain confidentiality and secure sensitive information
* Ability to pass a background check
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Data Entry Specialist, you'll have access to:
* Ongoing training and development opportunities
* A collaborative and dynamic team environment
* Recognition and rewards for outstanding performance
* A comprehensive benefits package
* And much more!
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for data entry, we want to hear from you! Apply now to join our team and become a part of the arenaflex family.