Introduction to arenaflex
At arenaflex, we value each colleague's contributions, management, and effect, recognizing that every individual has the opportunity to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with the maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we are committed to innovation, customer satisfaction, and employee well-being.
About the Role
We are seeking an experienced Data Entry and Live Chat professional to join our team at arenaflex. As a key member of our Customer Listening Team, you will be responsible for handling the end-to-end Voice of the Customer technique, which includes the layout and programming of customer experience surveys. This role will involve working closely with product and process owners, subject matter specialists, and the agile crew in technology to transform and innovate our Voice of the Customer method.
Key Responsibilities
- Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics
- Work closely with the utility teams to outline, frame, and capture business needs
- Grow knowledge of Voice of the Customer methods and leverage the same to define and transform the data within the Cornerstone big data platform
- Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level
- Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
- Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
- Proactively identify and automate manual tasks to improve quality and efficiency
Essential Qualifications
To be successful in this role, you will need to have:
- Hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting understanding for data-driven projects for a span of no less than 3+ years
- Active collaboration with dating managers/product owners for expertise in functional requirements and converting them into technical deliverables
- Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to the business groups
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Experience working with big data ecosystems and transformational technologies
- Knowledge of customer experience surveys and Voice of the Customer methods
- Experience working in a remote or hybrid work environment
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong technical skills in data analysis, processing, and visualization
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to learn and adapt to new technologies and processes quickly
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our colleagues. As a Data Entry and Live Chat professional, you will have access to:
- Career development and education opportunities
- Training and mentorship programs
- Opportunities to work on innovative projects and technologies
- A collaborative and supportive work environment
Work Environment and Company Culture
At arenaflex, we prioritize the well-being and happiness of our colleagues. We offer a flexible work environment, with hybrid, onsite, or digital arrangements depending on position and business need. Our company culture is built on the values of integrity, respect, and inclusivity, and we strive to create an environment where each person feels seen, heard, and valued.
Compensation, Perks, and Benefits
We offer a competitive base salary, bonus incentives, and a range of benefits, including:
- Support for economic well-being and retirement
- Generous paid parental leave policies (depending on your location)
- Free access to on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
Conclusion
If you are a motivated and experienced Data Entry and Live Chat professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With a competitive salary, comprehensive benefits, and a supportive work environment, this role offers the perfect opportunity to grow your career and make a real impact on our customers' experience. Apply now to join our team and be part of a dynamic and innovative organization that values its colleagues and prioritizes their well-being.
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