**Join arenaflex's Dynamic Team: Revolutionizing Customer Support in the Digital Age**
Are you a customer-centric individual with a passion for delivering exceptional technical support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Technical Support Associate to join our team of passionate professionals who are shaping the future of customer support.
**About arenaflex**
arenaflex is a leading innovator in the digital landscape, dedicated to empowering businesses and individuals to succeed in the ever-evolving world of e-commerce and software-as-a-service (SaaS). Our mission is to provide top-notch customer experiences that drive growth, satisfaction, and loyalty. As a Customer Technical Support Associate at arenaflex, you'll be part of a collaborative and supportive environment where creativity, innovation, and customer-centricity thrive.
**Key Responsibilities:**
As a Customer Technical Support Associate at arenaflex, you'll be responsible for:
* Addressing customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
* Diagnosing, troubleshooting, and providing technical support to resolve customer's issues related to arenaflex products or services via live chat
* Utilizing internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product efficiently
* Documenting case information and updating the Product Knowledge base for both customers and internal teams
* Identifying opportunities for upselling or cross-selling based on customer needs and goals
* Working in a 24/7 environment, with flexible scheduling options to accommodate your needs (UTC+7): Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM)
**You Have:**
To succeed in this role, you'll need:
* English language proficiency: C1 level (CEFR) or equivalent to IELTS 7.0
* At least one of the following criteria:
+ A minimum of 1+ years' experience with Shopify, HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce
+ This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience
* Good CS Mindset/Skillset: the ability to calm & handle customers in difficult/urgent/critical situations, prioritize different customer support levels
* Excellent interpersonal skills and ability to develop relationships with all personality types
* Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
**We Offer:**
As a valued member of the arenaflex team, you'll enjoy:
* Salary range: Negotiable
* Professional product and Customer Success skillset training
* Working directly with foreign customers and colleagues, leveraging your Business English Communication skills
* Work remotely from the comfort of your own space
* Opportunities for career growth and professional development
* Collaborative and supportive environment with a young and passionate team
* Clear & Scientific Agile Framework on the whole company workflow & culture
* Deliver a top-notch customer experience which helps customers maximize their benefits
* Become an expert with in-depth knowledge of world-class products and services
* Own valuable customer relationships in one of the fastest thriving industries
**Why You'll Love Working Here:**
At arenaflex, we're passionate about creating a work environment that's both fun and rewarding. You'll have the opportunity to:
* Learn product-thinking and customer-centric mindset
* Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
* Enjoy a flexible and remote work arrangement that allows you to balance your work and personal life
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Contribute to the growth and success of a dynamic and innovative company
**Ready to Join the arenaflex Team?**
If you're a customer-centric individual with a passion for delivering exceptional technical support, we want to hear from you! Apply now to become a part of our dynamic team and help us revolutionize customer support in the digital age.