At arenaflex, we're passionate about delivering exceptional customer experiences and driving business success through innovative solutions. As a leading provider of news and business data, we're committed to empowering our customers and employees to thrive in a rapidly changing world. We're now seeking an experienced Customer Support Specialist to join our team, working closely with our customers to resolve inquiries, manage billing operations, and drive business growth.
**About arenaflex**
arenaflex is a global leader in news and business data, serving customers and organizations worldwide through various channels, including print, digital, mobile, and live events. With over 130 years of history, we've established a reputation for delivering high-quality content and unmatched news-gathering operations. Our portfolio includes leading publications and products, such as the Wall Street Journal, Barron's, MarketWatch, and Factiva, among others.
**Job Summary**
We're seeking an experienced Customer Support Specialist to join our team, working in a remote facility. As a key member of our operations team, you'll be responsible for supporting the delivery and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This role involves inbound and outbound customer service interactions, follow-up, and collaboration with internal teams to drive business success.
**Key Responsibilities**
* Handle account creation and management for various print offices
* Direct record supply management and billing section support
* Handle Inbound and Outbound customer interactions through email and telephone
* Assist customers with questions regarding supply, returns, and exploration connected with billing inquiries
* Work with Deals and Production administrators to support print focus dispatch and routing plans changes
* Assist with all aspects of customer invoice process, requiring attention to detail and ability to meet tight time targets
* Foster a working understanding of the Lattice Single Duplicate Framework and other course and business frameworks
**Requirements**
* Years of general office and earlier customer service experience
* Solid written and verbal communication skills with attention to detail
* MS Word proficiency and experience with Excel (ability to maintain complex accounting sheets)
* Ability to handle multiple tasks and focus on a fluctuating daily responsibility
* Willingness to work 9:00 to 5:00 pm and adaptability to ensure inclusion
**Advantages**
* Comprehensive Medical, Dental, and Vision Protection Plans
* Paid Time Off
* Retirement Plans
* Complete Clinical, Dental, and Vision Protection Plans
* Education Assistance
* Paid Maternity and Paternity Leave
* Family Care Benefits
* Employee Travel Program
* Membership Discounts
* Employee Reference Program
**Compensation and Benefits**
We offer a competitive compensation package, starting at $32/hour, with opportunities for growth and development. Our benefits package includes comprehensive medical, dental, and vision protection plans, paid time off, retirement plans, and education assistance. We also offer a range of employee benefits, including paid maternity and paternity leave, family care benefits, and employee travel program.
**Pay-for-Performance**
At arenaflex, we believe in recognizing and rewarding outstanding performance. Our pay-for-performance approach ensures that our employees are compensated for their contributions, with targets set based on market practice and individual performance.
**About arenaflex Benefits**
arenaflex offers a range of benefits to its employees, including:
* Adaptable Schedule: One of the key benefits of working with arenaflex is the flexibility it offers. Employees can choose their own schedules and work when it's convenient for them.
* Earned Income: Employees earn income through a combination of base pay, bonuses, and tips. The amount can vary based on factors like location, time of day, and demand.
* Tips: Clients have the option to tip employees. Employees keep 100 percent of the tips they earn.
* Quick Compensation: arenaflex offers an element called "Quick Compensation," which allows employees to receive their income daily for a small fee.
* Employee Prizes: arenaflex may offer various prizes, rewards, or challenges to motivate employees to complete a specific number of tasks within a set timeframe.
* Protection: arenaflex provides protection coverage for employees. This coverage may include liability insurance and workers' compensation insurance.
* Discounts: Employees may be eligible for discounts and promotions from arenaflex or partner organizations.
* Employee Community: arenaflex may have a community group or events where employees can connect, share experiences, and learn from one another.
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and explore how you can help us drive business success and deliver exceptional customer experiences.