At arenaflex, we're dedicated to empowering individuals with hearing loss to connect with their world through convenient, personalized hearing care. As a leader in the direct-to-consumer hearing care space, we're committed to making our services more accessible and affordable for millions of people worldwide. Our mission is driven by a diverse and talented team of thinkers, creators, and doers who are passionate about delivering exceptional customer experiences.
We're seeking an experienced Customer Support Coordinator to join our remote team on a temporary basis. This role is a pivotal part of our customer care team, and you'll play a crucial role in ensuring our customers receive efficient and friendly assistance across various channels. As a Customer Support Coordinator, you'll be the face of arenaflex, embodying our values and culture in every interaction.
**About arenaflex**
arenaflex is a data-driven organization that prioritizes employee well-being and satisfaction. We're a collaborative and compassionate team that values diversity, creativity, and innovation. Our team members come from various backgrounds, including actors, sommeliers, top-chefs, dancers, black belts, filmmakers, and furry friends. We're proud to be part of the GN family, a global pioneer in intelligent audio solutions.
**The Role**
As a temporary Customer Support Coordinator at arenaflex, you'll be responsible for:
* Providing efficient and friendly assistance to customers across various channels, including phone calls, emails, customer tasks, live chats, and other channels
* Completing administrative tasks according to standard operating procedures, including:
+ Scheduling and rescheduling customer appointments
+ Processing order cancellations, returns, and warranties
+ Providing customers with shipping and order statuses
+ Placing orders for additional supplies
* Developing and maintaining a working knowledge of our products to provide Level 1 Product Support information to customers
* Properly addressing and routing customers' support needs, including complaints, leveraging a proficient and current understanding of arenaflex services
* Contributing to a larger team; meeting department performance KPIs and productivity benchmarks, and adhering to expectations regarding time and attendance
* Ensuring our customers' privacy and security; following policies and procedures related to customer verification, data security, and other compliance requirements
* Acting as an ambassador of the arenaflex culture by embodying our values in each internal and external interaction
**What You'll Bring**
To succeed in this role, you'll need:
* 1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support
* Strong written and verbal communication skills, delivered with a friendly and professional tone
* Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering positive experiences and resolutions
* Intermediate to advanced computer skill proficiency and familiarity working with support software; Salesforce experience a plus
* Comfort working independently and efficiently in a fast-paced, high-touch support environment
* Strong written and verbal communication skills; ability to read, write, speak, and comprehend English effectively to assist customers via phone, video call, cases, real-time chats, and emails; proficiency in Spanish is preferred
* Ability to work one of the following schedules. Please indicate your 1st and 2nd preference within your application:
+ A: Mon, Tue, Wed, Fri: 8 am - 4 pm (ET); Sat: 10 am - 6 pm (ET)
+ B: Mon, Tue, Wed, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET)
+ C: Mon, Tue, Thurs, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET)
+ D: Mon, Tue, Thurs, Fri: 10 am - 6 pm (ET); Sat: 10 am - 6 pm (ET)
+ E: Mon, Tue, Wed, Thurs, Fri: 8 am - 4 pm (ET)
+ F: Mon, Tue, Wed, Thurs: 11 am - 7 pm (ET); Sat: 10 am - 6 pm (ET)
**Compensation and Benefits**
Our compensation package is competitive, with a rate of $20.00 to $24.00 per hour. As an arenaflex employee, you'll also enjoy a range of benefits, including:
* Comprehensive training and development opportunities
* Collaborative and dynamic work environment
* Flexible scheduling and remote work options
* Opportunities for career growth and advancement
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**About the Temporary Role**
This temporary position is available from November 18, 2024, until January 12, 2025, with the possibility to extend or convert to permanent employment. As a temporary employee, you'll enjoy the same benefits and opportunities as our permanent team members, including comprehensive training, flexible scheduling, and access to cutting-edge technology and tools.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert application link]. We can't wait to hear from you!
**Take the Next Step**
Are you ready to join our team and make a difference in the lives of our customers? Apply now and let's discuss how you can become a vital part of our success story.