At arenaflex, we're on a mission to revolutionize the way schools and parents communicate every day. As a rapidly growing company, we're looking for a talented and empathetic Customer Support Agent to join our team. If you're passionate about delivering exceptional customer experiences and have a knack for solving complex problems, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that's changing the face of education technology. Our flagship products, ParentSquare and RemindHub, serve over 18 million students and empower educators and parents to improve the lives of all students. We're not just creating a product; we're creating a community that values collaboration, empathy, and innovation. As a Customer Support Agent, you'll be at the forefront of this movement, working closely with our customers to resolve issues and provide exceptional support.
**The Role**
As a Customer Support Agent at arenaflex, you'll be the first point of contact for our customers, providing timely and effective support via email, chat, and phone. Your primary responsibilities will include:
* Answering incoming emails, live chats, and phone calls from customers
* Resolving product or service problems by clarifying customer needs, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
* Taking detailed notes of customer interactions in our ticketing system
* Escalating tickets to the next tier of support when unable to resolve
* Maintaining updated knowledge of all arenaflex products and services to provide adequate education to customers
* Collecting and recording customer feedback and information, and sharing with relevant departments and team members
* Improving help articles and developing support materials
* Participating in product testing and contributing to team efforts as needed
* Attending all required customer service-related meetings
**Ideal Candidate**
We're looking for a highly motivated and customer-focused individual who possesses:
* Previous experience in EDtech, SIS, or technical integrations (SFTP, API, etc.)
* Prior experience in customer support or customer success and ticketing systems (Zendesk a strong plus)
* A proactive, self-motivated, and positive attitude
* Excellent multitasking, attention to detail, and communication skills
* The ability to work a flexible schedule, including early mornings or evenings and weekends
* A quick learner with a desire to learn in a dynamic startup environment
**Perks of Working at arenaflex**
As a valued member of our team, you'll enjoy:
* Competitive salary range: $25-$28/hour, DOE
* Employer-paid health insurance (including dependent coverage)
* An employer-matched 401K retirement savings program from day 1
* Paid Parental Leave
* Stock options
* Health + wellness reimbursements
* PTO that increases each year
* 15 paid holidays, including your birthday!
* A fully remote work environment with all the tools and equipment you need to thrive
**Our Culture**
At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We're an equal opportunity employer and welcome applicants from all backgrounds. Our team is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact in the education technology industry.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and innovative company to join, we want to hear from you! Apply now to become a part of our team and start your journey with arenaflex.
**Join Our Community**
Stay up-to-date with the latest news and updates from arenaflex by following us on social media:
* LinkedIn: [arenaflex LinkedIn Page]
* Twitter: [arenaflex Twitter Handle]
* Facebook: [arenaflex Facebook Page]
We can't wait to hear from you and explore how you can contribute to our mission to revolutionize the way schools and parents communicate every day!