Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's dynamic Customer Support Team as a Customer Support Agent. As a key member of our 24/7 support operation, you will play a vital role in ensuring our customers receive top-notch assistance, empowering them to achieve their goals and succeed in the real estate industry.
**About blithequark**
blithequark is a leading provider of innovative software solutions for the real estate industry. Founded in 2011 by our CEO, Tyler Smith, our company has grown exponentially, with a team of over 180 employees spread across the United States. Our mission is to revolutionize the real estate world by providing cutting-edge technology that makes a tangible impact on our customers' lives. We're committed to hiring individuals who share our passion for innovation, collaboration, and customer-centricity.
**Our Core Values**
At blithequark, we live by a set of core values that guide our actions and decisions. These values are:
* Awareness: We're always aware of our surroundings, customers, and the impact of our actions.
* Execution: We take ownership of our tasks and deliver results with precision and speed.
* Obsession: We're obsessed with delivering exceptional customer experiences and exceeding expectations.
* Ownership: We take pride in our work and own the outcomes of our actions.
* Humility: We're humble and willing to learn from others, recognizing that we don't have all the answers.
* Radical Candor: We're direct, honest, and kind in our communication, always prioritizing the customer's needs.
* Urgency: We act with a sense of urgency, recognizing that time is of the essence in delivering exceptional support.
* Greatness: We strive for greatness in everything we do, always pushing ourselves to be better.
* Inches: We focus on making incremental improvements, always seeking ways to refine and perfect our processes.
**The Job**
As a Customer Support Agent at blithequark, you will be responsible for providing exceptional customer, technical, and product support to our customers. Your primary duties will include:
* Responding to customer support tickets via email, live chat, and phone calls in a timely and professional manner, while building strong customer relationships.
* Contributing to the efficiency of the software support department, while also supporting your peers to increase overall team productivity.
* Maintaining expert-level proficiency on the blithequark platform, confidently resolving issues and providing solutions to customers.
* Troubleshooting technical issues, maintaining strong communication with customers throughout the process, and escalating complex issues to our QA team as necessary.
* Identifying, testing, and escalating website issues to our QA team as necessary.
* Utilizing downtime to complete file records from the service queue or other tasks assigned by Department Leadership or Management.
* Maintaining a fluctuating volume of incoming tickets and supporting other team members as volume varies.
**Requirements**
To succeed in this role, you will need:
* Experience providing a high level of customer service, preferably in a technology environment or call center.
* Experience multi-tasking multiple responsibilities, with a proven ability to prioritize tasks and manage time effectively.
* Experience with both Microsoft and Mac platforms, as well as a variety of different web browsers.
* The ability to type 40+ WPM, with excellent written and verbal communication skills.
* Excellent teamwork skills, with a willingness to collaborate with colleagues to achieve common goals.
**Perks and Benefits**
As a valued member of our team, you will enjoy a range of benefits, including:
* Competitive hourly rate of $24.00
* $1000 referral bonuses
* 15 PTO days per year
* 16 paid holidays per year (5 floating to be used at any time)
* Paid day off on your birthday
* 5 Days Paid Bereavement Leave
* 6 Weeks Paid Parental Leave
* Medical, Dental, and Vision Insurance
* Short and Long Term Disability Insurance
* Company-paid Life Insurance
* Flexible Spending Account (FSA)
* Health Spending Account (HSA)
* 401k + match
* Employee Stock Purchase Plan opportunities
**Work Environment and Culture**
At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that fosters growth, innovation, and collaboration. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a vibrant and connected team.
**How to Apply**
If you're a motivated and customer-centric individual who is passionate about delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a concise and thoughtful cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
**Social Media**
Stay connected with us on social media to learn more about our company culture, products, and services:
* Facebook: [insert link]
* Instagram: [insert link]
* YouTube: [insert link]
* LinkedIn: [insert link]
* Twitter: [insert link]
**Privacy Policy**
Your privacy is important to us. Learn more about what data is collected and how we use it here: [insert link]
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