Are you passionate about making a meaningful impact in the lives of older adults and their families? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a cutting-edge AgeTech startup revolutionizing the way seniors communicate, stay connected, and access care. As a freelance, part-time Customer Success & Project Coordinator, you will play a vital role in supporting the rollout of our innovative technology in senior living communities.
**About arenaflex**
arenaflex is on a mission to reduce loneliness and isolation among older adults by transforming the TV into a communication, companionship, and care platform. Our technology empowers seniors to stay connected with loved ones, healthcare providers, and social events, promoting independence, dignity, and overall well-being. As a pioneer in the AgeTech space, we are committed to continuous learning, innovation, and growth, and we're excited to have you join our journey!
**The Role**
As a Customer Success & Project Coordinator, you will be the primary point of contact for clients during the rollout process, ensuring a seamless and successful adoption of our platform. Your responsibilities will include:
* Serving as the main point of contact for clients, providing training, documentation, and ongoing guidance to ensure successful adoption
* Coordinating implementation timelines with senior living communities and internal teams
* Monitoring project progress, proactively addressing client concerns and roadblocks
* Gathering feedback and relaying insights to internal teams for continuous improvement
* Ensuring customers are fully equipped with the knowledge and tools needed for a seamless deployment
* Responding to inbound inquiries from potential customers and providing them with the necessary information to make informed purchasing decisions
* Following up with existing customers to ensure they stay happy and engaged throughout their subscription
**Qualifications**
To succeed in this role, you will need:
* Strong people skills with the ability to build relationships and provide excellent customer support
* Excellent verbal and written communication skills
* Organized, detail-oriented, and proactive in problem-solving
* Tech-savvy with the ability to explain technology in a simple, approachable way
* Strong problem-solving skills and attention to detail
* Motivated to grow and excel in your role and responsibilities
* Curious and hungry to learn, always looking for opportunities to grow
* Flexible and willing to wear many hats
* Experience working with senior living communities is a plus
**Work Details & Compensation**
* Hours: 20-30 hours per week (flexible schedule)
* Compensation: $20-30 per hour (based on experience)
* Employment Type: Freelance (1099 independent contractor)
* Location: Remote (U.S.-based candidates only)
**Why Join arenaflex?**
* Make a meaningful impact by improving the lives of older adults and their families
* Work remotely with flexible hours that fit your schedule
* Be part of an award-winning, innovative, and fast-growing AgeTech startup
* Grow within the company and contribute to our evolving customer success strategy
**Benefits**
* Flexible schedule
* Work from home
* Opportunity to make a real difference in the lives of older adults and their families
* Collaborative and dynamic work environment
* Professional growth and development opportunities
If you're excited about making a real difference and want to be part of a mission-driven company, we'd love to hear from you! Apply today and help us bring connection, companionship, and care to more seniors across the country.
**Apply Now**