Join the Blithequark Team: Delivering Exceptional Customer Experiences in Transportation and Campus Operations
Blithequark is a leading organization dedicated to providing innovative services and creating memorable experiences for its diverse community of students, faculty, staff, and guests. Our Transportation team is at the forefront of ensuring convenient and reliable transportation options for the university community. We are now seeking a highly skilled and customer-focused Customer Services Representative to join our dynamic team.
The Opportunity
As a Customer Services Representative at Blithequark, you will be the first point of contact for our students, faculty, staff, parents, and guests. You will take pride in delivering exceptional customer service, maintaining the highest standards of excellence, and contributing to a positive and friendly work environment. If you enjoy interacting with and helping guests, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Provide exceptional customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers.
- Identify and prioritize problems and issues related to service areas, performing research, offering solutions, and referring to appropriate persons or departments as needed.
- Train, schedule, assign, and prioritize workloads, interpreting operating policies and procedures to ensure timely completion of departmental work.
- Mails/messages daily for essential updates regarding repairs and duties.
- Inspect all vehicle gates daily at university-owned properties for proper operation and perform preventive maintenance with minor repairs if required.
- Pick up income at pay stations and parking meters, download audit reports, and repair if required.
- Meet with vendors for major repairs.
- Repair and install all signage throughout university-owned properties.
- Paint and remove graffiti at parking facilities.
- Check all gate entrances (kiosks) for water and supplies.
- Provide university village coverage on a daily basis.
- Assist with mobile duties.
- Opening and closing of HSC/UPC campus.
- Non-key vehicle entries.
- Vehicle battery assistance.
- Barricade and cone off for special details.
- Assist with duties related to all special events.
- Perform other related duties as assigned or requested.
Essential Qualifications
Education and Experience
- High School Diploma or equivalent required.
- At least 1 year of experience in a fast-paced customer service environment.
Skills and Competencies
- Demonstrated customer service and interpersonal skills.
- Ability to communicate effectively in English.
- Valid CA driver's license required; participation in the Department of Motor Vehicles (DMV) Pull Notice System.
- Strong commitment to Blithequark's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication, and accountability.
- Basic mechanical and electrical troubleshooting skills.
- Ability to communicate professionally and work in a team environment.
- Good analytical skills and willingness to take initiatives.
- Hands-on experience in technology is a plus.
Preferred Qualifications
Education and Experience
- Bachelor's Degree.
- 2 years of experience in a fast-paced environment.
- Ability to oversee student, temporary, and/or resource workers.
What We Offer
Rewards and Benefits
At Blithequark, we prioritize creating the best experience for our employees! We offer a wide variety of benefits and programs that support our staff and their families, including:
- Competitive hourly rate range: $18.86 - $20.00.
- Opportunities for career growth and professional development.
- Comprehensive benefits package.
- Flexible work arrangements.
- Employee recognition and reward programs.
Work Environment and Culture
Our work culture thrives on mutual respect, trust, and synergy amongst all its members. We value and promote diversity and inclusion in the workplace. As a Blithequark team member, you will be part of a dynamic and supportive community that encourages work-life balance and employee well-being.
How to Apply
If you are passionate about delivering exceptional customer experiences and contributing to a positive and friendly work environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team at Blithequark.
Join the Blithequark team today and be part of our mission to create memorable experiences for our community!
Apply Now