**Join the arenaflex Team and Take Your Career to New Heights!**
Are you ready to embark on a journey of discovery, growth, and excitement? Do you want to be part of a dynamic team that values diversity, inclusion, and innovation? Look no further! arenaflex is seeking experienced Customer Service Representatives to join our team and help us deliver exceptional customer experiences.
**Why You'll Love This Job**
As a Customer Service Representative with arenaflex, you'll have the opportunity to work from home and enjoy a flexible schedule that allows you to balance your work and personal life. You'll be part of a team that values collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
**Key Responsibilities**
As a Customer Service Representative with arenaflex, you'll be responsible for:
* Providing exceptional customer service to clients via phone, email, and chat
* Resolving customer complaints and issues in a timely and professional manner
* Collaborating with internal teams to resolve complex customer issues
* Maintaining accurate records and reports to track customer interactions and issues
* Participating in ongoing training and development to improve customer service skills and knowledge
* Working collaboratively with colleagues to achieve team goals and objectives
**What You'll Do**
Here are some of the specific tasks you'll perform as a Customer Service Representative with arenaflex:
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat tasks, and issue updates
* Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refuel and revive
* Perform traveler loading, including ticket lift or ticket lift/confirmation
* Work door reader/scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
* Work jetways/spans for purposes of boarding and deplaning travelers
* Make boarding and flight door announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out systems
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain schedule of flight loading process
* Perform customer service hands-on training
* Process and complete visa document exchanges at stands in the ticket counter area and activation stations
* Help travelers with self-service kiosk registration and booth items handling at ticket counters
* Line up lines at ticket counter stands and ticket counters
* Clear/confirm international reports at booth in the ticket counter area and activation stations
* Accept and initiate travelers' self-labeled bags at activation stations
* Help clients requiring special assistance or in-station; help boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have regular and predictable attendance on site, including fulfilling any compulsory overtime requirements
* Answer and assist during security as well as emergency situations
* Furnish connecting travelers with gate information
* Provide quality customer service in a professional manner and according to American's standards
* Adhere to company policies, procedures, and performance standards
* Complete task applicable stages of training
* Comply with federal laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/systems including during customer interactions
* Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualified individuals with disabilities.
**Contingent upon your airport size, you may also perform the following:**
* Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
* Help international travelers through customs/migration, including baggage reverify
* Convey tickets, international flight records, and customs/migration forms
**All You'll Need for Success**
To be successful in this role, you'll need:
* High school diploma or equivalent required; Bachelor's degree preferred
* Bilingual language skills required in certain areas
* Relevant valid driver's license as required by local authorities
* Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
* Must be able to obtain proper airport power or US Customs security identifications, if relevant
* Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet company and security requirements
* Must be approved to work in the U.S.
**Preferred Qualifications**
* Instruction and Earlier Professional training
* Working knowledge of Saber or other Traveler Service Framework
* Past face-to-face Customer service experience
* Working in a high-speed environment
**What You'll Get**
As a Customer Service Representative with arenaflex, you'll enjoy:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, contingent upon the workgroup, manager contributions to your 401(k) program are available following one year.
* Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex Team and Take Your Career to New Heights!**
At arenaflex, we're passionate about delivering exceptional customer experiences and creating a workplace that values diversity, inclusion, and innovation. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team and take your career to new heights!