At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a valued member of our Finance and Customer Service team, you'll play a vital role in ensuring the satisfaction of our utility customers. If you're passionate about providing top-notch service, resolving complex issues, and working collaboratively with a dynamic team, we invite you to join us on this exciting journey.
**Job Summary:**
As an Experienced Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our utility customers through various channels, including phone, email, and in-person interactions. You'll be responsible for resolving customer inquiries, investigating complaints, and ensuring timely follow-up actions to maintain high levels of customer satisfaction. Your expertise in utility billing software, such as Central Square and Neptune Reading, will be invaluable in this role. If you're a customer-centric professional with excellent communication skills, a strong analytical mindset, and a passion for delivering exceptional service, we encourage you to apply.
**Key Responsibilities:**
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Investigate customer complaints concerning services and billings, examining bills, meter readings, and related records to determine validity
* Coordinate follow-up actions with other functional areas to ensure customer satisfaction
* Assist in the collection of delinquent utility accounts and notify customers and appropriate personnel of findings and/or adjustments
* Write letters to businesses and customers in response to inquiries and arrange for special pick-ups as needed
* Process new account requests for water, sewer, and garbage accounts and input relevant data
* Sort mail on a daily basis and process work orders and service orders
* Prioritize job duties and perform related work as necessary
* Collaborate with service workers regarding complaint work and ensure timely resolution of customer issues
**Essential Qualifications:**
* High school diploma or equivalent
* Experience in utility customer service and/or Central Square billing software is preferred
* Knowledge of utility billing, municipal laws, policies, and practices
* Familiarity with bookkeeping and clerical principles and methods
* Proficiency in Microsoft Office, including Excel spreadsheets and Word documents
* Ability to compose correspondence and communicate effectively with customers, both in person and over the phone
* Strong analytical and problem-solving skills, with the ability to calmly resolve customer inquiries and work well under stress
* Excellent interpersonal skills and ability to establish and maintain effective working relationships
**Preferred Qualifications:**
* Experience working in a customer-facing role, preferably in a utility or municipal setting
* Knowledge of Neptune Reading software and other utility billing systems
* Familiarity with municipal laws and regulations
* Certification in customer service or a related field
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Proficiency in Microsoft Office, including Excel and Word
* Ability to compose correspondence and communicate effectively with customers
* Strong customer service skills, with a focus on resolving complex issues and ensuring customer satisfaction
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture:**
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our Finance and Customer Service team is committed to providing exceptional service to our customers, and we're looking for like-minded individuals to join our team. As a Customer Service Representative, you'll work in a fast-paced office environment, interacting with customers, colleagues, and other stakeholders to resolve complex issues and ensure customer satisfaction.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* A salary range of $35,000 - $45,000 per year, depending on experience
* Opportunities for overtime pay and bonuses
* A comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* A 401(k) retirement plan with company match
* Access to ongoing training and development opportunities
* A dynamic and supportive work environment that encourages collaboration and innovation
**How to Apply:**
If you're a customer-centric professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We do not discriminate on the basis of race, color, sex, age, national origin, disability, religion, genetic information, marital status, political affiliation, sexual orientation, gender identity, familial status, or other circumstances and characteristics protected by state or federal law.
**Work Schedule:**
This is a part-time/temporary position, with a work schedule that varies between Monday - Thursday, 7:00 a.m. - 6:00 p.m., with no more than 25 hours per week.
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