At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Customer Service Representative-Retention to join our team. As a key player in our customer-facing operations, you'll have the opportunity to make a real impact on our customers' lives and help drive business growth.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. With a strong commitment to customer satisfaction and a passion for excellence, we're dedicated to delivering exceptional experiences that exceed our customers' expectations.
**The Role**
As a Customer Service Representative-Retention, you'll be the face of arenaflex, working closely with customers to resolve their queries, address their concerns, and provide personalized solutions to meet their needs. This is a hybrid role that requires you to work from our center 3-4 days a week and remotely from home 1-2 days a week. You'll be utilizing a range of tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to provide seamless support to our customers.
**Key Responsibilities**
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements
* Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, and configuration of arenaflex-provided software and applications
* Proactively engage T3 support (network and IT) to address and resolve issues
* Remain proficient in all billing, rate plan, and feature matters
* Coordinate with all sales channels for retention efforts on our existing customer base
* May sell products and services offered by arenaflex
* Exhibit in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues
* Develop a proven track record of resolving issues and retaining customers
* Perform other duties as assigned by management
**Requirements**
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
* Must maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
* Be available, accessible, and accountable to work during established work schedules and shifts
**Nice-to-Haves**
* At least one year of customer service experience
* Call center experience
* Advanced typing/keyboard skills
**Benefits**
* Paid training that you'll complete from home
* Competitive compensation package
* Medical/dental coverage
* 401(k) plan
* Tuition reimbursement
* Paid time off
* 50% employee discount on eligible arenaflex wireless plans and accessories
* 50% employee discount on arenaflex Internet (Fiber where available)
* Career growth opportunities
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible working arrangements to help you achieve your goals. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
**How to Apply**
Ready to join our team? Click the link below to apply now, and we'll be in touch soon!
**What to Expect**
* A comprehensive onboarding process that includes paid training and support
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that's committed to excellence
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
**Join the arenaflex Team Today!**
If you're passionate about delivering exceptional customer experiences and have a strong commitment to excellence, we want to hear from you! Apply now to become a part of our talented team and help us shape the future of customer service at arenaflex.