Are you ready to embark on a journey that combines professional growth with personal fulfillment? Look no further than arenaflex, a leading name in the industry, where we're seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative with arenaflex, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. With a competitive salary of $24/hour, this is an exciting opportunity to take your career to new heights while enjoying the flexibility of remote work.
**About arenaflex**
arenaflex is a forward-thinking organization that's committed to innovation and excellence. Our team is passionate about making a tangible difference in the lives of our customers, and we're looking for like-minded individuals who share our vision. As a Customer Service Representative with arenaflex, you'll be part of a diverse and inclusive team that values collaboration, creativity, and continuous learning.
**Job Summary**
As a Customer Service Representative with arenaflex, you'll be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring that our customers have a positive experience with our brand. This is a full-time remote position that requires a strong and diverse skillset, including excellent communication, problem-solving, and time management skills.
**Key Responsibilities**
* Provide exceptional customer service to clients via phone, email, and chat
* Resolve customer complaints and issues in a timely and professional manner
* Issue, reissue, and discount traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler registration and front seat tasks (excluding curbside), correct oversold seat tasks, and issue upgrades
* Issue vouchers and coordinate with project workers for traveler lodging facilities, meals, and transportation; coordinate refuel and refresh
* Perform traveler loading, including ticket lift and ticket lift/check
* Work entry door scanner and related tasks to include pre-boarding, observing/checking carryon items and departure line models
* Work jetways/spans for the purpose of boarding and deplaning travelers
* Make boarding and departure gate announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out methods
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain schedule of flight loading process
* Perform customer service hands-on training
* Process and complete credit card baggage transfers at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk registration and baggage handling at ticket counters
* Man line lines at ticket counter stands and ticket counters
* Clear/confirm international documents at booths in the ticket counter area and activation stations
* Accept and activate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
* Answer and assist during security and crisis situations
* Provide interfacing traveler door information
* Provide quality customer service in a professional manner and according to American's standards
* Adhere to company policies, procedures, and performance guidelines
* Complete task relevant stages of training
* Comply with applicable laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/frameworks including during customer interactions
* Wear uniform as required by company policy
**Essential Qualifications**
* Bachelor's degree and previous professional training
* Bilingual language skills required in certain areas
* Relevant valid driver's license as required by local authorities
* Must meet FAA criminal history verifications to meet requirements for unescorted access awards to airport security identification display areas (SIDA), if applicable
* Must be able to obtain proper airport power and US Customs security identifications, if applicable
* Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
* Must be approved to work in the U.S.
**Preferred Qualifications**
* Training and previous professional training
* Working knowledge of Sabre or other Traveler Service System
* Past face-to-face customer service experience
* Working in a high-speed environment
**What You'll Get**
As a Customer Service Representative with arenaflex, you'll enjoy a comprehensive benefits package that includes:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
* Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex Team**
From the colleagues we recruit to the clients we serve, inclusion and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
**Is This the Role for You?**
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the biggest carrier on the planet running smoothly as we care for people on life's journey? Join the arenaflex team today and