Join the blithequark Team: Accelerating Life-Changing Healthcare Breakthroughs
At blithequark, we're on a mission to revolutionize the healthcare industry through innovative laboratory services. As a global leader in comprehensive diagnostics and drug development, we're dedicated to helping doctors, hospitals, pharmaceutical companies, researchers, and patients make informed decisions. Our 60,000+ employees are passionate about harnessing cutting-edge innovation, science, and technology to tackle some of today's biggest health challenges and improve the delivery of care for all.
About the Role: Customer Service Representative (Remote)
blithequark is seeking a highly skilled and customer-focused Customer Service Representative to join our OnDemand Customer Service Team. As a remote team member, you'll play a critical role in delivering world-class customer experiences, providing product education, and handling a wide range of customer inquiries. If you're passionate about customer service and thrive in a fast-paced, innovative environment, we want to hear from you!
Key Responsibilities:
- Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
- Interact with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Work in multiple databases to research complex issues and questions
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements:
- High School Diploma or GED equivalent required; Associate or bachelor's degree highly desired
- Previous experience in a customer service role; experience working in a contact center/call center environment is preferred
- Prior healthcare industry experience, such as a physician's office or a hospital, is highly desirable
- Knowledge of Microsoft Office suite is required; experience with Laboratory Information Systems is preferred
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required; strong flexibility and the ability to manage and adapt to changing priorities quickly
- Bilingual in English and Spanish highly desirable
Technical Requirements:
- Internet speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord
- Equipment cannot be connected through Wi-Fi
What We Offer:
At blithequark, we're committed to creating a work environment that's engaging, challenging, and rewarding. Here are just a few highlights of what we offer:
- Generous Paid Time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase Plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Career Growth Opportunities and Learning Benefits:
At blithequark, we believe in empowering our employees to grow and develop their skills. Here are just a few ways we support career growth and learning:
- Comprehensive training programs to help you succeed in your role
- Opportunities for professional development and growth
- Mentorship programs to help you navigate your career
- Access to cutting-edge technology and innovation
Work Environment and Company Culture:
At blithequark, we're proud of our company culture and work environment. Here are just a few highlights:
- Collaborative and dynamic work environment
- Passionate and dedicated team members
- Opportunities for work-life balance
- Recognition and rewards for outstanding performance
Compensation and Benefits:
We offer competitive compensation and benefits to support your well-being and success. Here are just a few details:
- Pay Range: $18.00-$22.00/hr (State minimum wage applies)
- Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable
How to Apply:
If you're excited about this opportunity and think you'd be a great fit for our team, please apply today! We can't wait to hear from you.
blithequark is an Equal Opportunity Employer:
As an EOE/AA employer, blithequark strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.
Don't miss this opportunity to join our team and be part of a company that's making a difference in the lives of patients and healthcare professionals around the world. Apply today!
Apply Now