Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we may have the purr-fect opportunity for you at arenaflex!
As a leading e-commerce retailer in the pet industry, arenaflex is revolutionizing the way pet parents shop for their furry friends. We're seeking highly motivated and customer-centric Customer Service Representatives to join our award-winning customer service organization. If you're looking for a role that offers flexibility, growth opportunities, and a chance to make a real difference in people's lives, we encourage you to apply!
**About arenaflex**
arenaflex is a rapidly growing company that's changing the face of the pet industry. With a commitment to delivering exceptional customer experiences, we're dedicated to helping pet parents find the best products for their beloved pets. Our team is passionate about what we do, and we're looking for like-minded individuals who share our enthusiasm and values.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers over the phone, via email, or through our online chat platform. Your primary responsibilities will include:
* Communicating with customers who contact us regarding various topics, such as shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
* Researching and problem-solving to provide solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
* Operating with understanding, applying active listening, perseverance, compassion, and understanding to customers and Team Members alike.
* Operating with a willingness to learn, sharing feedback, and being open-minded to grow.
* Engaging with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience
* Strong written, verbal, and listening abilities, as demonstrated in a written assessment
* Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment
* Skill in computer usage for data entry and efficient internet browsing to assist customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Dedication to maintain confidentiality and secure critical information
* High school graduate or equivalent experience
* Willingness and ability to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
* A work area acceptable for webcam use.
* A reliable wired, high-speed internet and broadband connection, with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps. You can test your internet speed at speedtest.net or contact your service provider to confirm.
* You'll provide high-speed internet, and we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
* A phone line is not required; a cell phone or tablet that can be used for two-factor authentication through Okta Verify is sufficient.
**Why arenaflex Customer Service?**
At arenaflex, we believe that our Customer Service Representatives are the backbone of our company. That's why we offer:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere – different places and different walks of life. It's what makes them unique, and we celebrate that diversity.
* **YOU CAN GROW**: Our culture is for those who enjoy delivering results and becoming their best – no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate arenaflex team members who are making an impact every single day.
**What We Offer**
As an arenaflex Customer Service Representative, you'll enjoy:
* Competitive wages ($16/hour)
* Ongoing training and development opportunities
* Resources and support to help you grow in your role
* A comprehensive benefits package, including medical & dental insurance and 401k
* A dynamic and supportive work environment
* Opportunities to make a real difference in people's lives
**How to Apply**
If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. Please visit our website to learn more about our company culture and values, and to submit your application.