Experienced Customer Service Representative – Remote Opportunity for Delivering Exceptional Consumer Experiences and Driving Business Growth at blithequark

Introduction to blithequark

At blithequark, we are passionate about creating smarter, safer, and more beautiful homes, and improving lives. As an industry-leading innovation company, our driving purpose is to elevate every life by transforming spaces into havens. We believe that our work and our brands can have incredibly positive impacts, not just for our business and shareholders, but for people and the planet as well. With a diverse portfolio of brands, including Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe, and Yale residential, we are committed to delivering exceptional consumer experiences and driving business growth.

Job Overview

We are seeking an experienced Customer Service Representative to join our team at blithequark. As the "Voice of Moen," you will provide world-class customer service to our consumers, answering product, installation, and warranty questions. You will receive over 200 hours of paid virtual training in Moen products to ensure you are ready to assist our customers. This is a 100% remote opportunity, and we provide all the necessary equipment for you to be successful. If you are passionate about delivering exceptional consumer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle and resolve a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
• Develop and maintain knowledge of Moen products and procedures to accurately aid consumers in a timely manner.
• Navigate multiple databases across multiple systems to provide the quickest response to the consumer.
• Deliver a consumer experience that helps to drive unsolicited, positive "word of mouth" advertisement for Moen.
• Take ownership of challenging/sensitive situations and resolve with a sense of urgency and empathy.
• Demonstrate consistent achievement in meeting all required quality, call management, and productivity metrics as well as adhering to all processes and procedures within the department.
• Perform other duties and/or special assignments as needed.

Essential Qualifications

• High School diploma or equivalent.
• Experience in a customer service position is required, call center experience is preferred.
• Excellent professional verbal and written communication skills are required. Bi-lingual in French or Spanish are a plus.
• Proficient PC skills, including the ability to navigate multiple screens and systems. Experience with Microsoft Teams is a plus.
• Incumbent must meet internet speed requirements and have a safe and secure workspace.
• Must be able to thrive in a work environment that mandates low mobility and high observation.
• Must be available for training and able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary.

Preferred Qualifications

• Previous experience in a remote customer service role.
• Knowledge of Moen products and procedures.
• Experience with customer relationship management (CRM) software.
• Bi-lingual or multi-lingual skills.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. We offer a self-led career development program with rewarding pay increases, annual merit increases, and company bonus opportunities. Our employees also have access to tuition reimbursement, 401(k) with company match, and profit sharing. We believe in providing our employees with the tools and resources they need to succeed and grow in their careers.

Work Environment and Company Culture

At blithequark, we support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves. We believe that our differences and unique perspectives are a key strength, and we strive to create a work environment that is welcoming and inclusive to all. Our employees have access to numerous Employee Resource Groups, which provide a platform for networking, professional development, and community engagement. We also offer flexible time off benefits, including half-day summer Fridays, to support work-life balance and overall well-being.

Compensation, Perks, and Benefits

We offer a competitive salary range of $33,900 - $41,420, with a typical starting pay of $35,500. Our employees also receive a comprehensive benefits package, including medical, dental, and vision coverage from day one, paid time off, and 401(k) with company match. We also offer product discounts, flexible time off benefits, and inclusive fertility/adoption benefits. Our employees are eligible for annual merit increases, company bonus opportunities, and profit sharing.

Conclusion

If you are passionate about delivering exceptional consumer experiences and driving business growth, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a critical role in supporting our consumers and driving business success. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an opportunity you won't want to miss. Apply today and join our team of dedicated professionals who are passionate about creating smarter, safer, and more beautiful homes, and improving lives.

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